Richard E. Walton 's Article

3049 Words13 Pages
1. Control: Design and Diagnosis Richard E. Walton’s article “From control to commitment in the workplace” is a groundbreaking work which advocates that managers evolve from using the control strategy to ultimately adopting the commitment strategy. The discussion below considers his description of a control organization by looking at a case study. The case study which will be put under the microscope for the discussion focuses on developments which have led to degradation in how the workforce is managed at the Slade Company. By highlighting elements of their approach used to manage employees, and then providing examples, it will be clear that control strategy was being used. Further, an examination of defects in the implementation of the…show more content…
and he does not have anyone to fill his role. This resulted in workers leaving work before their shift was up, and having a co-worker clock out for them. Otto was also not able to control how workers’ interpersonal relations and their performance. There were informal groups created and in the case of the group led by Tony Sarto, they interacted mostly among themselves, to the detriment of division and against what was the norm within the company. For instance, when the group did overtime on the weekends, they operated as a team “regardless of work assignments” (Slade, p.3). The hierarchy mechanism was also flawed because, Otto’s brother, Herman Schell lacked proper supervision. This is compounded by the fact that all of the 38 workers in the plating division had to be overseen by one person, without support. Within a control organization there is also the notion that work is mainly to get a fair day’s pay for a fair day’s work; managers see workers as a variable cost (Walton, p.78). At Slade this was evident in how workers were perceived and compensated. They were paid $1.25 an hour for 60 hours a week and were paid at the overtime rate for hours exceeding then normal 60 hours. Exhibit 5 which is the Plating Room Personnel chart provides a deeper understanding of how management viewed workers as a variable cost. It shows how workers are ranked and considers their years of service, all
Open Document