Riordan Manufacturing Business Analysis

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Riordan Manufacturing, Inc. Business Analysis Learning Team B BSA 500 University of Phoenix Instructor: Charlotte Bonner October 6, 2008 * Riordan Manufacturing, Inc. Business Analysis * ****INTRO GOES HERE – DANA WILL WRITE IT AS WE NEAR COMPLETION History of Riordan Riordan Manufacturing Inc. is a leading global manufacturer of plastic injection molding components. Some of the components that it manufactures include: plastic bottles, fans of all sizes, heart valves, medical stents, and other custom plastic parts. Riordan is focused on high standards, long term customer relationships, innovation, and growth. The company was originally founded in 1991 by a professor of…show more content…
Internally, employees will be able to keep track of various vendors who have a proven track record of discounts, reliable shipping and product innovation. In the past, individual sales employees have managed customer records, and no standard of data recording has been established. Operating in this manner doesn't allow for a cohesive sales team, which is going to be critical for the new team selling approach being implemented by Riordan. A standardization and consolidation of customer records needs to be implemented for the sales team to be more successful in the future. The CRM will consolidate the sales team into one unit rather than individuals servicing specific accounts. Customer relations will be proficient due to the ability of multiple sales personnel being able to acquire and update account information rather than a single person maintaining individual account records. Not to mention when a sales person is not available due to health, personal issues or vacation, another employee will be able to provide information and support. The CRM will then be connected to the Finance & Accounting System. Human Resources Riordan Manufacturing’s Human Resources system should be connected to its accounting system because the Human Resources department handles the employees’ salaries,

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