Risk and Quality Management Assessment

1865 Words Dec 9th, 2014 8 Pages
Risk and Quality Management Assessment Summary
Sherry Noble
HCS/451
September 29, 2014
Charriet Womble

Risk and Quality Management Assessment Summary
Reunion Plaza Nursing Center, a long term nursing facility with a 102 beds and is in the process of adding an additional wing that will have 30 beds for the elderly, disable, and short term rehabilitation with a staff that consist of Administrator, Business Office Staff, Social Worker, MDS Coordinator, Central Supply Clerk, Staffing Coordinator, ADON, Hall Managers, Hall Nurses, Treatment Nurses, Medication Aides, Nurse’s Aides, Dietician, Dietary Aides, Maintenance, Housekeeping and Laundry Staff, who all works together to provide care to the residing residents and new admissions that
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Lack of staff will cause there to be poor work performance of quality care which the organization would suffer do to that effect. Poor customer service in an organization could have an everlasting effect on an organization when residents feel as if they are not being treated with respect and not getting the care they were expecting. Any consumer who comes to take a tour to check out the facility to see if it is a fit for a family member and if the atmosphere is cold this will affect the organization by the loss of potential residents. Marketing strategy if not done in a professional manner such as the exaggeration of what really is could have an effect on the organization when a new resident is admitted and it is not like the person was led to believe. It causes the loss of that admission and potential admissions because consumers talks to other consumers and they talk about their experience with that organization. (Bassett and Westmore, 2012)
There is also accountability, effective leadership, performance management in all organizations so there is a need to setup systems that show that awareness is not enough to ensure that the quality of care would be proficient for the residents. The organization would need a
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