A Service Level Agreement for Provision of Specified IT Services Between Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc.
1. Period of Service
The service level agreement (SLA) is for a period of three years, commencing on July 1, 2011, and concluding on June 30, 2014, with provision for renewal and extension upon agreement of all parties and contingent upon satisfactory fulfillment of specified services, as determined by semiannual review.
2. Parties to the Agreement
Finman Account Management, LLC, employs more than 9,000 professional staff in 70 offices located in 20 countries and realizes gross income of nearly $4 billion annually. Finman provides a range of business management services and takes…show more content… Datanal, utilizing sophisticated data-mining software developed by Minertek, will recognize and integrate common IT characteristics from disparate operations, programs, procedures, and products—even those located in separate and unrelated service areas. This enables the customer to reduce or eliminate duplicate, parallel systems and to achieve economies of scale and open new opportunities.
4. Statement of Intent
As recognized by leading research and consulting firms with knowledgeable, skilled management, advanced state-of-the-art IT affords extraordinary opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize their full potential with highly specialized technical knowledge and management skills readily available only in smaller firms focused primarily or exclusively on such applications.
Finman has determined that service level management (SLM) offers the most promising strategy for the firm, both near and long-term, and the present SLA is a significant part of that strategy.
5. Scope of the Work Effort
In the initial year, Finman, Datanal, and Minertek will each deploy, on a gradual basis, a force of 20–25 specialists together with attendant management and supervisory and support personnel in the United States., Europe, and Asia to be increased as the effort expands to its full complement,