People, who work in the hotel industry, must be aware of some basic principles of good management like objectivity, genuine feedback, and clear appraisal processes. When employees are aware of these skills, it will reduce friction and improve productivity.
WestJet Airline (WestJet) is one of the five most successful international airlines in the world with the high performance and the market share. The reason behind the success is the unique and powerful organizational culture. Employees, as the representative of an organization, is also part of the product which helps to constitute the image or the brand of the organization (Kusluvan, Kusluvan, Ilhan, & Buyruk, 2010, p172). As a matter of fact, how to manage employees is the key point to operational success and the management of employees various among organizations which formed the specific culture. This paper will discuss the organizational culture as well as the effective HR practice at WestJet in order to find out the connections
Managing resources efficiently and effectively is the most fundamental goal for organisation which aims to maximise individual and social prosperity. Therefore, the management theory is constantly developing. In 20th century, there were several management theories proposed such as scientific management, administrative management, behavioural management, etc. as increasingly aware of human are crucial element of the organisation and vital in influencing overall organisational performance, Douglas McGregor who studied about how workers’ behaviour effect the manager’s leadership, proposed Theory X and Y (Waddell et al. 2007). It is no doubt this conventional concept still correct in 21st century, however, business environment is significant
Mentioned by the President and CEO of AEON Japan 2014, “AEON Group Medium-term Management Plan” is a second leading phase for AEON to become the leading commercial developer in Asia (AEON Co., Ltd, 2014). Being influenced by the AEON Japan Headquarter's CEO, Puan Nur Qamarina has set forth to contrive for the same purpose in Malaysia to be in-line with the company's vision and rapid expansion. The behaviour developed based on the traits of Puan Nur Qamarina has Pygmalion effect upon her employees where recruitment was done on people with almost similar mindsets and perspective. More than that, she has the employees inculcated with new and relevant skills for cultural and technical aspects of the business purpose to be the leading firm in the industry(Foo, 2014). Thus, the Ohio State University Leadership Model is applied with the high structure and high consideration of leadership style. This explained that Puan Nur Qamarina has the initiating structure or job-centered behaviour to lead her employees by focusing of completion of tasks and consideration or employee-centered behaviour where she has focused on developing relationships with her employees and meeting their needs in abilities and knowledge. Initiating structure behaviour is also shown in the upgrades of Human Resource Transformation Project for a progressive organisation structure towards high performance culture with key performance indicators
(a) make sure that the way he manages the hotel is appropriate to the way it competes for business;
Roaring Dragon Hotel (RDH) was a three star hotel in South-West China since 1950 (Grainger,2008). Grainger(2008) observed that, RDH is a State owned enterprise(SOE) in which employees are appointed on the strength of their guanxi connections. According to Drucker (1997), the top priority for success in the current business environment is to harness. "The intelligence and spirit of people at all levels of an organization to continually build and share knowledge". The management of RDH was changed to Hotel International to make the RDH a five star hotel after defame. Employees of RDH felt proud to work for SOE and was admired by their friends and relatives.
Hotel business should undergo necessary changes periodically to sustain in the dynamic business market environment. In this change Process for any organization human aspect i.e. employees play a vital role. It implemented change in process to adopt modern day business culture for being competitive in the market.
Giving training for communication , presentation and teamwork techniques is very useful and beneficial for the hospitality businesses like hotel and restaurants. Without giving a training in those techniques a business will not be able to maintain a good customer service.
The organization culture of RDH and HI were completely different. RDH’s organizational culture was constructed by guanxi. The employees did not have work professionalism and lacked discipline. They did not show any effort to beat competition.
This proposal provides blueprint to any business that tries to take over other business in International market by providing importance of cultural adaption especially Guanxi or connections in Chinese Market by providing an example of how Hotel international failed in building Roaring Dragon Hotel reputation back by ignoring the importance of cultural adaption (Guanxi Connections in this case). In addition, business should implement new methodologies considering existing methodologies unlike redundancy of employees with Guanxi connections losing its base on which the company is built.
The increased level of competition in the market also increasing the demand of the quality and quantity of the company’s product. The incorporation of management theories along with the principles of integrated practices gives better results when it comes to firm productivity as well as performance. It is the duty of the human resource department that they hire the most skilled people in the industry who can bring the company in the competition. The process of strengthening the good and understanding relationship between the employer and their members of staff is the main goal of any company. Management theories are known for their ability to achieve all these while at the same time ensuring that firms remain in competition.
As the new appointed Quality manager or known as quality assurance manager in a four-star hotel, there are several roles or function of my position. Before this, quality management exist in manufacturing and engineering sector, but today it is more well-known in industry sector such as hospitality. Most of all the quality management in hotel requires the quality standard which is to deliver service for customer or clients so that can meet customer needs and expectations to gain their satisfaction. There are many role of Quality Manager of four-star hotel such as quality standard, quality project management, business process documentation, document control and audit, quality communications, people management and team player, problem solving, and quality purchasing management.
Human behavior is the key to achieve success in life and positive behavior in an organization is the key to success of the business. Human attitude and behavior plays an important role in life as well as in business organizations and the study of human behavior in organizational settings in commonly referred to as organizational behavior. According to Griffin and Moorhead (2011), “organizational behavior is a study of relation or interface between human behavior and the organization” (p.4). In view of its importance in organizational context, companies pay close attention to this aspect and this paper provides a report on the behavior of Mark, the manager and John, a enthusiastic hotel graduate in Seventh Heaven Resort.
1.)I have been working since I was about 17, and as of now I have held multiple different positions, in various institutions. Each of these positions required a different set of skills and attributes, nevertheless they all required the same dedication and focus. I have always been one to show up and complete with my daily tasks, however there is a specific situation that I recall that required me to step up and do more than I was required to.
In the hospitality industry it is important to understand and be aware of cultural differences within the work place. This paper will discuss the importance of employee relationship management by reviewing relevant literature and will highlight certain areas such as communications and leadership styles. This will help determine the best strategies to decrease the amount of turnovers in employment as well as retaining workers in a hospitality organisation.