Roaring Dragon Hotel Proposal

By using this strategy, they notice who has provided customer with outstanding service, choose winner in separate categories and reward. This kind of strategy is quite important in hotel business since they (hotel and employees) are stimulating each other. This program encourages employees to find better way to communicate with company and college effectively. Most of all, since it is a comprehensive method, it can even build their social connection further and further if they understand and communicate with each other in the right way. In addition, Fairmont hotels also give exclusive deals to their employees, family members and friends. As employees who have moved to another property of the hotel chain notice and compare common customer’s needs, they realize how their customer should be treated and what is the most important factor to sustain their service

Aggreeing with a tour company may get a lot of visitors to hotel. Also, there is always one another hotel around one known hotel. This lucky one could gain recognition by partnering with a neighboring attraction. In today's technology, consumers are able to book their hotels by reading feedbacks and evaluating prices online. The success of a hotel often depends on how it uses key factors like customer service, advertising, cost control and product differentiation. Customer service is an significant part of the hotel experience for customers. Hotel service starts from the front-desk worker serves, as the gatekeeper of the hotel. This employee provides the customer’s first and last impression. They should create a warm and welcoming atmosphere while they meet their customers. There may be problematic situations during their stay. In that case, from gatekeeper to hotel manager, who is responsible with their comfort will need to listen carefully and understand what the problem is and then handle the situation. Thus, hotels achieve a critical success factor by ensuring the staff is knowledgeable, polite and capable of solving any conflicts that may arise at that point. Providing quality service also includes remembering the names with

Regarding beginning offering retail products, HRDM’s priority is to motivate employees to work in different areas. HR needs to encourage innovation. At the same time, it needs to help to release some employees’ anxiety. For privatization and downsizing, HR also needs to comfort most old employees. On the one hand, old employees may worry about losing their jobs. On the other hand, some people might want compensation or a raise of salaries for both coming things. HR needs to comfort them while conducting such huge changes.

People, who work in the hotel industry, must be aware of some basic principles of good management like objectivity, genuine feedback, and clear appraisal processes. When employees are aware of these skills, it will reduce friction and improve productivity.

In HR Sector there are lot of things to be repaired, fixed and improved in order to maintain the business and staff effectively. Some changes have to be installed.

Nations Hotel Corporation is one of the reputed USA based hotel company, with an international presence in 15 countries worldwide. Hospitality industries are quiet competitive in nature and today’s success rule of hospitality includes knowledge, customer satisfaction and operational efficiency which provides pleasure of stay and departure to their guests. Any addition or subtraction in these components can increase or decrease the rating of any organization. Nations Hotel with 98% brand awareness and 72% as customer satisfaction ratio were still far from the race of preferred choice amongst the customers. Hence there, arose a need to

The role of HR in the present scenario has undergone a sea change and its focus is on evolving such functional strategies which enable successful implementation of the major corporate strategies. In a way, HR and corporate strategies function in alignment. Today, HR works towards facilitating and improving the performance of the employees by building a conductive work environment and providing maximum opportunities to

there has been considerable turnover due to the nature of the work and staffing and

Challenges faced by HR management when significant staff cutbacks occur and how they should be addressed

As a new director of human resources at The King Company, as director; I am aware that I must play a large role in resolving the organizational issues confronting the company and develop solutions for the functional and managerial issues facing the HR department. Throughout the paper, I will describe the current relationship between organizational strategy and HR activities at The King Company. I will share some of the improvements that are needed to the overall relationship between organizational strategy and HR activities. Then I will express what I believe HR’s role should be in light of low sales numbers and also the fraudulent data. Finally I will share my opinion on what I think needs to be done to improve employee communication methods at King.

This proposal provides the history of Roaring Dragon Hotel (RDH) and consequences faced by Hotel International Management and RDH employees to sustain in competitive business environment. It is one of the original three-star hotels in southwest China and a state owned enterprise (Grainger, 2008).

Four Seasons Hotel and Resorts (FSH) always prided itself on being the choice for a luxury hotel experience. Since its inception date in 1960, FSH expanded its renowned services to include the current number of 67 hotels in 30 different countries with continued expansion in progress. FSH attributed its success to its organizational culture, which did, and continues to embody, the dedication to great service and luxury hospitality. Part of this culture is to recognize that the employees are the key to success, and that in following the "Golden Rule", do unto others, as you would have them do unto you, an atmosphere of fairness,

At the end of this proposal recommendations were provided to help any business that is in similar situation as Roaring Dragon Hotel was to help to gain back its reputation and survive the current market.

Service attitude is divided into four dimensions: problem solving, empathic feeling, enthusiastic service, and friendliness. Then, the paper discusses the implications for hotel management in the areas of employee recruitment, training, and motivation and how to improve the four dimensions of service attitude to increase customer satisfaction. I will definitely be using this in my paper as it gives specific examples of the cultural differences between three different countries, giving the point of view of a

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.