Rob Parson Case Study

1733 Words Nov 27th, 2008 7 Pages
Management of People at Work

Rob Parson Case Study

1 Case Overview
The internal environment at Morgan Stanley was one of teamwork, employee development, dignity and respect. Morgan Stanley had developed a way of building consensus rather that individualism. Rob Parson was thrust into this environment – not sure of what was expected of him and with only one objective in mind – improving the performance of the Capital Markets division. He went about doing this ruthlessly without much care about the organization and its existing practices. While his performance was stellar, he developed a hostile environment around him. On joining there was a tacit agreement with him and his boss that he would be given the position of Managing Director,
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This effort should result in a performance which displays Parson as a better team player. The outcome of this scenario is that Parson’s sub-ordinates respect him more; their willingness to work under him and therefore their productivity increases. The next step is to determine Parson’s perception of the expected outcomes and results from his actions.
We have reason enough to believe that Rob Parson does not understand the Effort to Performance Expectancy (refer to diagram) since he says that “he has done his absolute best and tempered himself as much as he can while carrying out his job”. We do know however that he understands the Performance to Outcome Expectancy (refer to diagram) since both Gary Stuart and Paul Nasr have made it amply clear to him that the feedback from his peers and sub-ordinates suggests that his inter-personal skills must improve. Finally, how important is the outcome - having satisfied subordinates to Rob Parson? It appears that it does not have a high valence for him since he clearly specifies that he wishes to be “in a client capacity...away from day to day administrative duties”. We therefore need to focus on improving his Effort to Performance Expectancy and Valence.
4.1 Improving Effort to Performance Expectancy
In order to make Rob commit himself more to being a team player we use the determinant of commitment – publicity as has been put

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