Robert Katz Human Skills

* Skills:- Relate, recognise and take considered action, communication, recording and reporting and personal skills

Peoples skills are important this is needed during work or even in general, good people skills are defined as the ability to listen, to be able to communicate and to relate to others on a person or professional level. Good people skills also extend to include empathy, patience, engendering trust, flexibility, a sense of humour, negotiating, honest and problem solving.

Employees must have the following interpersonal skills; leadership, communication, motivation, team building, influencing, decision making as well as political and cultural awareness and negotiation. Having these skills can lead to the success of the project. Without these skills a project could fail.

Documented in an employee survey (2012) conducted by the National Association of Colleges and Employees (NACE) the belief by many of the employers surveyed set a number of employee competencies they felt were essential. The findings resulted in a list of capabilities they felt were needed in order to proficiently desired by organizations. Effective verbal articulation within and outside of the organization’s structure, a team player that will a readily work with others, an administrator and convergent thinker, obtain and process data, while planning, organizing, and prioritizing work.

All of these specific skills are really similar to Katz’s original concept. For example, a manager communicating performance information to subordinate employees uses human skills. According to Mann (1965), human skills include an understanding of behavioral principles, interpersonal relations, motivation, and communication. If managers are going to provide performance feedback, coach and counsel subordinates, and otherwise provide productive work climate, human skills are essential. Some researchers (Coulson, 1989; Holt and Holt, 1983; Jenkins et al, 1984; McConnell, 2004) have said that human skills are those which managers most lack and thus need the most development. Many of the roles of managers (e.g. interpersonal, informational) identified by Mintzberg (1973) may be part of human skills.

| The Wilson managerial skills research yields the lesson that dealing effectively with people is what management is all about.

These skills are important in the workplace. Developing information, analyzing data, evaluating facts, perspectives, and formulating support point of view and conclusions. Conceptual skills involve the ability to critically analyze. Having the ability to come with a strategy to reduce patient complaints about food service. Interpersonal skills are those that a manager communicates with and work well with other individuals. A manager who communicates with subordinates and a manager counsels an employee. Technical skills reflect the ability to perform a specific work task. Manager designs and implements modification to a computer-based staffing model. All of the above will help me develop my soft

What organizational skills does this individual believe are essential to this position? What patterns of communication are essential to this position? Action skilled is number one on this position, this is where you use your knowledge, critical thinking to make quick and healthier decision. Also you need personnel management skilled like time management and how to set your priorities. Social and good communication skills is need also when working as DON because we deal with a lots of people from deferent back ground

3) Robert Katz identified three essential skills that managers must have to reach their goals. What are these skills?

Thompson N. “People Skills second edition” Hampshire and 175 Fifth Avenue New York, Palgrave Macmillan (2002)

Apparently, teamwork has been considered as an essential skill in the workplace. People combine their individual talents in pursuit of companies' tasks and missions. However, teamwork in the workplace not only improves the efficiency of business, but also benefits every group member. According to Bob Kelly's words in website called 'globalpost', teamwork in organisation

The third major chapter deals with people skills, which is the art of anticipating how others feel, how to influence their emotions and how to works together with others. These are the skills necessary for performing well in group situations. Being able to anticipate, what others want and how to use this to reach one’s own goals.

Lastly, the final competency identified by the skills approach is human skills, which are the knowledge about, and ability to work with people. Further, these skills help a leader to work effectively with follower, peers, and superiors to accomplish the organizations goals (Northouse, pg 45). A democratic political system such as Germany’s necessitates the need

According to Katz’s theory managers require three of this following skills to be successful at their job, conceptual, interpersonal and technical (Robbins, Bergman, Stagg & Coulter, 2008). Katz also believed that the top management would require more conceptual skills then the rest and the middle management would require more interpersonal skill then the rest followed by the low management that requires technical skill the most. In this essay I would be looking into how Katz theory works and shows that all managerial roles in an organization requires interpersonal skills (Human skills) and whether there are other theories that would support his ideas.

Bell was able to use the human skills by getting kindness from customers. His humble attitudes brought the image of a respectable person. Moreover, “His human skills were well honed, and he had a reputation for a near photographic memory faces, which won him supporters inside and outside the company. He also became well know for his surprise visit to McDonald’s stores around the world and for his enthusiasm.” (Roberts, et al. 2009, p.16). The statement means that the well-mannered behaviour impacts the image of a person and will bring good impression to our surroundings. The high level of human skills is essential, for the reason, that human skill is so vital a part of everything the administrator does, examples of insufficient human skill are easier to describe than are highly skillful performance (Katz, 1974).