Running Head: ROBIN HOOD CASE STUDY University of Maryland University College Analysis of the Robin Hood Case Study Introduction This paper will identify Robin Hood’s organizational strategy by using the Balanced Scoreboard approach, based on the framework of performance measurement. According to Thompson (2005), “the scoreboard approach to objective settings advocates using a company strategic vision and strategy as the basis for determining what specifics strategic and financial outcomes are appropriate measures of the progress a company is making” (p. 30). This approach will examine the following four objectives: (a) internal business process, (b) the customer, (c) financial, and (d) innovation. An analysis of Robin Hood …show more content…
They were very proud of their motto by “Rob the rich and give to the poor”. If the Merrymen’s Lieutenants were more committed leaders, they would understand in the long-term that implementing strategies can reposition the organization to become more strategic focus. Customer To achieve our vision, how should Robin appear to the customers? Robin must develop a discipline process for assessing customer satisfaction and loyalty. Smith reported “in an era of rapid change and intense competition, the companies that establishes and maintains the clearest and most consistent loyalty of their customer requirement on an ongoing basis, are going to become and remain market leaders” (2002, p. 124). Although Robin’s mission was to take revenge on the Sheriff, he later realized that this fight was for the people that joined his organization. Robin started to provide customer service to the people by looking after their welfare and fighting the injustice that had been imposed by the Sheriff of Nottingham. The valuable benefits of employee loyalty can only be achieved through high levels of effective communication. To better address the people, Robin’s must effectively communicate a new strategic vision. Thompson reported “an effectively communicated vision is management’s most valuable tool for enlisting the committed of the company personnel actions that will make the vision a reality” (2005, p. 24). Robin’s new mission is as
The use of a balanced scorecard when gauging the performance of executives at Paradigm Toys is useful because it measures several key areas that measure past and real time performance that directly affects the company. A balance scorecard can contain both financial and nonfinancial measures as well as both quantitative and qualitative performance measures. Additionally because a balance scorecard can be tailored to the business’s specific targets it can measure the substance of performance better that basic financial indicators that are usually considered the basis of performance ratings. It is important to use more than just financial indicators, because other factors, those qualitative in nature, measure how an employee does their job and gives a larger picture of how well an employee performs. For example, in the case of sales concerning installation of home improvement products one might be measured by repeat buyers or customer satisfaction of how well the salesman followed up with their sale and installation. This kind of non-financial factor can be used to measure the company’s goal of repeat buyer and customer satisfaction which can translate into future sales and growth. Financial indicators are used in similar ways, but are more quantitative in nature. The main reason to use financial indicators is because they can provide a clear picture
Soderberg, Kalagnanam, Sheehan, and Vaidyanathan (2011) presented the balance scorecard as a strategic planning procedural tool used by organizations to balance financial concerns, customer concerns, process concerns, and innovation concerns with the main purpose of developing appropriate strategy in favor of a more favorable market position (p. 689-690). Similarly, Lawrence and Webber (2008) illustrated
3. Understanding that HIV is a retrovirus (a virus that uses reverse transcriptase), answer the following questions:
Robin Hood’s organization is in a profit squeeze: revenue is down and costs are rising. In addition, there are cracks in the culture of the organization. Issues that need to be addressed include:
1. Assume ParaWorld was eventually ordered to cease and desist due to IP infringement. What category of IP has ParaWorld most likely infringed? Explain the actions that constitute such an infringement. (5 Marks)
1. To begin, assume that it is now January 1, 1993, and that each bond in Table 1 matures on December 31 of the year listed. Further, assumes that each bond has $1,000 par value, each had a 30-year maturity when it was issued, and the bonds currently have a 10 percent required nominal rate or return.
1. What problems does Robin Hood have? What issues need to be addressed? 2. Do Robin Hood and the Merrymen need a new mission? new objectives? a new strategy?
Have you ever had a colonoscopy or endoscopy – where they take a camera and look through your mouth down into your stomach; or a camera that goes in your rectum that looks through your bowel and intestines?
C.E. Woolman, the first leader of Delta Air Lines, believed that the company should take care of its employees so that, in return they would take care of customers. At the root of this care included effectively communicating with his teams and empowering them to make the right decisions. As Debra Nelson and James Quick reference in Organizational Behavior: Science, the Real World, and You, (2013, p. 283) “…communication, especially between managers and employees, is a critical foundation for effective performance in organizations…this is especially critical when leaders are articulating vision and achieving buy-in from employees.” The buy-in that Woolman received from his employees stemmed from his intentional engagement with them and expectation to provide the best customer service in the airline industry. Throughout its history, Delta has deliberately engaged its employees and has modeled a human resource management (HRM) system, which is the “term increasingly used to refer to the philosophy, policies, procedures, and practices related to the management of an organization’s employees” (Sims, 2002, p. 2). The HRM system at Delta has impacted its organizational structure, corporate communications, and shared decision making.
It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.
It would also be in the best interest of the staff and faculty if they were involved in promoting a “team concept” by soliciting feedback down to the lowest level in the evaluation of newly implemented systems.
ROBIN HOOD In the years of King Richard the Lionheart (1189-1199) there lived a brave and intelligent man called Robin Hood. He was a feared outlaw, who loved liberty and hated oppression. He took the law into his own hands and robbed the rich to give to the poor. People loved him and thought of him as a justice-maker. In time he acquired a heroic reputation and came to represent the ideal of heroism of his age. Stories about him and his closest friends Friar Tuck, Little John, and Maid Marian may be found in the time. They say that Robin Hood and his companions lived in Sherwood Forest, near Nottingham. They were called the ‘merry men’ and used to wear green clothes, a particular shade of green, called
While this would satisfy Robin personally, this would not provide a true solution to what the Merrymen seek. After the sheriff is dead there would be another person there to take his place that would continue to the same thing.
A thief considered a hero. He was an excellent archer. Robin Hood was a hero in his time. While many believe he was a thief and a villain to the law, others feel he was a hero to the poor. Some people might say that Robin Hood stole from the government, and stealing is a crime, no matter what your cause is. They might also say that if people in this day and time stole from the rich and gave the money to the poor, they would be arrested because stealing is against the law. Finally, people who think Robin Hood was wrong in what he did might say that he betrayed his country.
It’s essential that companies or businesses today listen to their customers. No company or business today can afford to disregard the importance of customer satisfaction and loyalty. Aren’t they the same thing? No, they are absolutely not and they are enormously