Role Of Quality Assurance And Quality Control

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Title: The role of Quality Assurance and Quality Control in Management

Presented to Professor:
Arebe Taylor

LOGI1020-Materials Management

By: Glennis Rowley

Date: March 17th, 2015

“Quality assurance and quality control is the combination of quality assurance, the process or set of processes used to measure and assure the quality of a product, and quality control, the process of meeting products and services to consumer expectations. Quality assurance is process oriented and focuses on defect prevention, while quality control is product oriented and focuses on defect identification.” Quality assurance and control affects companies in many ways, from the productivity and profitability to
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Although the initial cost might seem expensive, the overall costs of ensuring delivery of quality products and services might prove to be less than expected. There are four ways in which quality assurance and control can affect a company, and they are: productivity, profitability, cost, and customer satisfaction. Poor quality costs organization money in terms of productivity problems. If an organization uses low-quality parts and materials, systems will break down, even if of any high quality parts or materials are also used. Low quality parts and materials can cause mechanical breakdowns and failure, as well as slowing down the flow of work or even bringing work to a halt. Improving productivity and quality in an organization usually results in increased customer and employee contentment. If an organization implements and uses the quality management system techniques such as cost-analysis, process mapping, and benchmarking, they can attain regular improvement in all work flow processes. Improved production will results in fewer deficiencies, fewer delays and reduced costs. With improved productivity within an organization it leads to increases profitability. When employees are engaged in a work environment in which teamwork is emphasized and where quality products are the goal, the work environment flows more smoothly than one in which quality is an afterthought. For example,
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