“Role of CRM in Telecom Sector” Sheetal Singla MBA, Phd* Asst. Professor BGIET, Sangrur Background: This research paper is on the “Role of CRM in Telecom Sector”. The report begins with the abstract of Role of CRM in Telecom Sector, History of telecom sector & the Introduction part. This report also contains the basic marketing strategies used by various telecom service providers.In today’s world of cutthroat competition, it is very essential to not only exist but also to excel in the market
enabled technologies complemented the CRM in a significant manner. The approach of research is to gauge the impact of the electronic customer relationship management required in the creation of commitment and the customer base retention in the sector of Iran mobile telecommunication. The main goal of the paper is to analyse how Ecrm effective factors as well as loyalty and retention factors go hand in
ROLE OF E-CRM IN INDIAN BANKS Prof. (DR) Shakina Tabbsum A. Munshi Professor & Head of Department N .R. Vekaria Institute of Business Management Studies, Junagadh Contact No. - 9974391187 E mail: - tabbu.munshi@gmail.com ABSTRACT The Indian banking industry is transforming from its traditional transactional concept to Relationship Marketing. The tag “Customer is King” depicts that the customer is the focal point for any business scenario. The CRM concept has been implemented with the intention
Before going into details of Telecommunication (Telecom) domain, let us first understand what Domain knowledge is and why it is important in Software Industry: In the past the testing was carried out only specific to application and there was not much involvement of domain. But now a day with advancement in technology, demand, client expectation it is highly important to have specific domain knowledge to test the specific application. The domain knowledge is more and more essential since testers
CRM Practices in Indian Insurance Sector By Aitbar Ahmed Khan CRM Practices in Indian Insurance Sector In today’s dynamic environment, the insurance industry has witnessed many spectacular changes in terms of advancement in technology, strengthening of the existing customer base and acquiring new customers. In this age of information and uncertainty, more and more people have started recognising the importance of insurance. However, the present situation in the insurance industry
MM1 SEC F 2014 GROUP NO 11 SUBMISSION NO. 7 (19th August, 2014) Marketing Innovation and Conceptual changes in Marketing PRODUCT: Banking Sector INDIAN INSTITUTE OF MANAGEMENT LUCKNOW 1. Introduction Banks that compete in a space which already has intense competition can suffer because of limited strategies of matching and beating competitors. The solution for this problem is to look for a new market space and thereby make the competition irrelevant. In order to get this bypass the
On Stream Telecom Submitted to Dr. Xiaodong Yue Student Details : Sushma Gelallu 700601366 sxg13660@ucmo.edu Employer Details : Unigo.Inc Irving,Texas Contact Person : Meghana P korivi (469)-249-1559 hr@Unigo.net ABSTRACT Objective: The main motto of this project is to generate the services provided by telecom system, by which user can use all the services online. Telecom company is one of the main sectors, which gives many services to their user
challenges and areas for improvement for India which are listed below. 1. Telecommunication is a big key to having part of a company outsource their business to India and for that reason India needs to have good infrastructure for providing good telecom facilities. 2. Workers in India
STRATEGIC ANALYSIS OF MOBILINK STRATEGY AND POLICY MEHREENMARYAM 14001205002 BISMA ASIF 14017092017 6/15/2015 ABSTRACT: Mobilink is the leading telecommunication organization in the pakistan with the highest market share. In this study we analyse the strategies implemented in Mobilink through different strategic tools like SWOT, Porter’s five forces, PEST, BCG
respondents; male subscribers consume more data than female subscribers. Also data consumption is related to education level of the subscribers, data consumption by educated subscribers is more than other subscribers. Corporates including public and private sector are using technology for their day to work and has moved it to online platforms which influence the data consumption by these professionals. Based on the study it can be concluded that postpaid is the preferred mobile connection though there is not