Role of the Computers and the Internet in the Call Centre Industry

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Role of the Computers and the Internet in the Call Centre Industry Previous Presentation In the Mid-Term presentation I gave an overlook on the call centre industry, it’s meaning, its work. And I explained the role of the Computers and then the Internet in the call centre industry. And In this presentation I will explain the call centre softwares that are used and the many features of it and the advantages and disadvantages of a call centre. Contents * Cal Centre Softwares. * Advantages and Disadvantages of a Call Centre. * Conclusion. * References. Software Name | Definition | Functions | TeamMax | OutBound | The TeamMax Server coordinates the dial records sent to and from the TeamMax Agent software and checks a Do Not…show more content…
Use autodialers to find qualified sales leads - people who are ready to buy or who want to know more. With an auto dialer you can reach thousands of people with news of your product or service each day! No more cold calling - every day you can have a list of people interested in your product or service ready and waiting for you when you come in the door! | • Automatically place telephone calls & convey voice messages • Set start and stop times for each day of the week • Automatically generate a random list of telephone numbers • Import a list of telephone numbers • Supports FTC DNC import file format • Configurable number of delivery attempts for busy or no answer • Play a different message if call answered by answer machine • Verify the listener is the right person to hear the message • Recipient can select to be transferred, e.g. to a sales representative • Displays call statistics • Many more features | Generate Telephone Lists - NumberGenie | NumberGenie is a telephone number generator that will create a list of phone numbers for you to import into your telemarketing software (e.g CallAssist) or your autodialer software (e.g Acarda Messenger). You can set the prefix as well as the suffix to use with each number, plus the highest and lowest numbers you want in the group of generated numbers. The numbers will be randomnised so avoiding issues with sequential dialling. With NumberGenie
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