Roles and Responsibilities of Employees in Bpo

Management is the allocation of scarce resources against an organization 's objective, the setting of priorities, the design of work and the achievement of results. Most important, it 's about controlling.

Management can also be defined as the ability or procedures made to achieve the goals of an organization by bringing people together, coordinating them

A third functional area is Finance. This area handles the issues of “raising capital for the operations and ensuring sufficient revenue is generated to cover the cost of any finance raised”. Namely, the department is required to assure that the organization has enough money to run accurately(Jiang, 2009). Here a manager must make organizational decisions if there is not enough revenue coming in to the business. Financial cuts may have to take place and he/she must plan out how to return to a place of stability. The manager mostly shows disturbance handler role by improving the organization’s structure, responding to conflicts and eliminating disturbances and negative events in the enterprise; this manager also shows resource allocator role by choosing where the organization will expand its efforts, distributing limited resources in the organization and prioritizing tasks and procedures (Cieślińska, 2007).

Per Satterlee, chapter eight of Organization Management and Leadership, is about operations management, which is how products or services are provided in the most efficient and effective way. “Operations management is the implementation of all the functions of management,” (Satterlee, p. 224). This includes where infrastructure may be built, where supplies and materials are obtained, production is scheduled, inventory is managed, and equipment is maintained.

3. The obligation - commitment to the goals put in place so as to meet the goals and targets of the company. Program managers need to conduct the Audit Operations Officer posts and functions. This will help to make Still Non-Aligned movement of everything with the objectives the end you must be listed on the clarity of the principles of the settings for the goal.

• explain operations as an organizational functional area; i.e. to present a list of the areas covered by the operations management function, the problems and decisions faced in these areas and the methods and models for approaching these problems;

Operations Management focuses on the design and management of products, processes, services and supply chains (Diemond, 2014). It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want (Diemond 2014). Operations Management consists of many topics which are applied on a daily basis at the company I work for. Some of the topics include process control, lean manufacturing, six sigma, and supply chain management. It is the process that controls how inputs (raw materials, labor, and energy) get converted into outputs (finished goods or services).

All businesses are affected by a series of external forces or influences. These influences may also change over time and hence the way they interreact with an organisation can also change. Operations Management will use a variery of measurements to monitor external influences to help them respond to these changes, for example, at times of slow hire rates for employees in time of high employment, operation Management may re-train other internal staff to make up shortfalls [Kydos, P29].

Management is the process of planning and maintaining an organization where individuals, work together efficiently to achieve pre-set objectives (Koontz, 1990).

An operations manager is basically in control of the day to day operations of a company. This position requires great people skills and even better organizational skills. It is a highly

The definition of an operations manager is “[...] is that aspect of a business enterprise which is involved in producing goods and services in the most efficient and effective way (Occupational).” “Some of the most important skills required are communication, decision-making, leadership, management, problem-solving, and time-management (Occupational).” Most of these skills I already have acquired so training will come easy to me. An operations manager must also be able to do a number of responsibilities. These responsibilities include improving operational systems, increasing the effectiveness and efficiency of support services, long-term planning, financial management, developing program budgets, payroll management, organization of fiscal documents, supervising, and coaching office managers on a weekly basis

Operations management must organize all the resources required to produce the final product. This cover designing the product; deciding the type of resources that are needed; arranging schedules, equipment, and facilities; managing inventory; controlling quality; designing the jobs to make the product; and designing work

The act of directing and controlling a group of people for the purpose of coordinating and harmonizing the group towards accomplishing a goal beyond the scope of individual effort. Management encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.

Operation management system relates to the concept of how an organization is able to offer their goods and services with satisfying the customer and maintaining quality (Mullins & Gill, 2013). It is a fact that the operation system of any firm is major resources arrangement that is often linked with the production and delivery of its product and services.

Management can be defined as the art or act of doing things or activities through the efforts of other people to accomplish desired goals. It deals with the organising and coordination of people, activities, materials, machines and money.