Essay on Roles of Managers and Leaders

1328 Words Aug 16th, 2008 6 Pages
Roles of Managers and Leaders
Introduction
An organization without a leader with a vision may be destined to fail. In the same respect, an organization without a qualified manager to carry out that vision could be in total chaos. It may be possible for the role of leader and manager to be played by the same person; but in all likelihood, they are portrayed by two totally different individuals; especially if within a large organization such as the United States Postal Service (Postal Service). The Postal Service™ delivers hundreds of millions of messages each day to more than 141 million homes and businesses. The Postal Service has been operating for over two centuries and to give a prospective of how long that is; Benjamin Franklin was
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Similarly, managers who dealt with the day-to-day activities of mail delivery also needed the insight to implement the plans geared toward that vision. In addition, managers must get their subordinates to buy into that vision as well.
Functions of Management and Strategies
Over the years, the Postal Service has had to change the way it processes its mail and packages to keep up with its competition; namely, the Internet and other mail delivery services, such as UPS and FedEx. In an article cited on the DM News website, John Potter, USPS Postmaster General, was quoted in a recent speech stating that the USPS was “in competi¬tion with the Internet.” In order to better compete, more value needs to be added to the mail — but it is “imperative” to keep prices down. (2008, p. 3) In essence, the Postal Service is in constant search of finding faster and more efficient ways of sorting and delivering the mail as well as keeping their prices low. In the ‘90s, the organization went through similar issues in its processing facilities for keeping up with the competition. The Internet was becoming the chosen way for people to communicate and other mail service companies were offering faster ways to deliver packages to customers at low prices. In addition to dealing with the competition, there were ongoing issues with workforce grievances. The work
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