Room Division

Improving operations of a company to increase efficiency and revenue for the company is an ongoing task the company needs to deal with. Innovation and research to minimize cost and maximize revenue for the company is very important. But before this, they are very important for a company to understand what section of the operations needs improvement. Understanding the root causes of poor performance in that department/sector is very important. Pin pointing the cause will help the company understand the issue and rectify they.

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

Introduction: In this assignment I will be giving information the following point talk about each sales staff must do or be like when working for these different scenarios. Also I have included the sales technique out of four of them: Cold-calling, Face to face, Telemarketing and drop in visits. Also I have included their own personal interpersonal skills of what it takes to be a sales staff to be working for those scenarios, I have also included examples and relevant pictures.

Evaluate key elements of the selected production or service organization’s operational efficiency with its operational strategy. Determine three (3) tasks that do not align with the operational strategy. Determine the weaknesses that are evident in each task.

'How do the main functional areas of a business interact and contribute to its effective management?'

The appearance of the waiting area couches is comfortable and welcoming using a natural green colour and couch like texture. There are two waiting areas clients will be placed in, in each the set up in rows of three. The layout of the foyer, waiting area and reception desk are thoughtfully planned and works

This case study is talking about a small city has one company named Staircase Production Company (SPC). The company focuses on quality and responses customer demand, nevertheless their problem in operations as a result, high costs and late deliveries. Until, Dean Hammond became to a new general manager that wanted to improve the operation in the correct way. Dean pointed out the

The hotel increases it revenue through offering its catering services to conferences, meetings, events and weddings. The outside catering segment of the business has enabled the hotel to cover its expenses and generate adequate revenue for the business. The hotel has acquired transportation facilities and outside catering equipment to ensure that the business continues to attract new customers. The mobile catering unit is advertised using the media and posters about the company in the market. The hotel has also employed sales agents to market the company in the local market. The agents are paid on commission basis making the organization save on basic pay (Markman, 2010).

Thus, these SMART GOALS provide the employee that they all have a mission to achieve. Thus, in Delta Hotels, personal selling philosophy is a unique because the sales person adapts the new trending concept of the market, and then listens to the guest needs, add value to the product and then satisfy the requirements and demands of the customer. Example: If a company X has a meeting in Delta Hotels conference room, then the sales person will ensure all the details of the meeting and add valued services to the guest. (Details include: what kind of meeting, meeting hours, refreshment requirement, etc.)

Lack of time and performing behind schedules. I would recommend Michael Abram to have clearly and reasonable set out tasks to be performed by accepted time so as to ensure all work is performed and completed within acceptable set of periods. This would not only help performance of the organization, but it would also ensure that the clients do not have a wrong perception of the company running behind schedule on performance as Michael Abram had

The manner in which the service counters have been positioned on one side of the venue has given the club more control over the club regarding guests and congestion within the club by creating a free flowing walkway between the service areas and tables allowing guests to easily walk in and out with out causing major congestion. Signage stating the exits within the club also ensures that guests are aware of their surroundings.

Sky city grand hotel is located at the heart of the Auckland city. Skycity Grand hotel is the five star hotel which has 21 levels and 312 luxurious and comfortable rooms. In Skycity Grand hotel, rooms are available for all types of guests like travelers, couples, business man, VIP’s etc. In this hotel the rooms has great view of Auckland city. Also Skycity grand hotel is near the main Skycity casino games, Sky tower and Restaurants. Hotel has classified in different types according their facility like premium luxury room, Luxury harbor view room, Superior king suite, Grand presidential suite, Premium luxury king suite etc.

Recently interest in marketing area increase tremendously and this interest has deeply happened because ‘marketing’ term became popular and development rapidly (Esteban et al., 2002). In this review the focus is on two areas of marketing which are market orientation and relationship marketing. Market orientation is a mean for constructing relationship and communication knowledge with customers in terms of satisfying customers and make them loyal (Balarabe, Gambo kk, 2014). On the other hand there is another strategy, which is customer relationship that consider about relationship between customers and organizations in log-term (Tareg, 2012). In case of hotel industry marketing tool can be useful and relevant to attract tourists to a destination (ibid). This review, firstly the definition and various aspects of the theories will be considered. Secondly a discussion about applying these theories in hotel industry and how they work and finally conclusion.

The next stage in the personal selling process is approaching the prospect. This means actually having an initial first meeting with the prospect for the first time, face-to-face. (Personal Selling, pg.136) Like most things in life, “Practice Makes Perfect”, and in this particular case, this statement holds true in that the more a sales representative practices and rehearses their sales presentation, the better. Practicing and rehearsing one’s presentation assist sales representatives in

Operations Management has evolved over many years and is now considered a critical function in any business, as supported by J.R Meredith, “operations is critical to success in today’s economy” ( P35, Meredith 1992). Businesses need to have faster production, cheaper prices, better quality products and fast delivery to be competitive. How an operations manager manages the production of goods or services effects how competitive the offering and how successful the business will then go on to be. In this assignment I am going to use Nestle and Heathrow airport as examples