Room divisions Operations Management

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Rooms Division Operations Management

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Executive Summary
This case study explores the importance of Room Division service in hospitality industry. The task 1 discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that add the effectiveness of accommodation service function.
Lastly the importance of using statistical and forecasting techniques to maximize and measure the number of room occupancy and revenue generation is described.
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There are other rules and regulations regarding record keeping for immigrants and laundry services affect the room division service of the hospitality organizations. These guidelines support better functioning of the service.
A.2 Roles and Responsibilities of Accommodation and Reception Staff
The accommodation and the reception staffs of a hospitality industry perform multiple roles and responsibilities (Mok, et al., 2013).They are the backbone of any hospitality industries like hotel, restaurants, tourism, hospital and many more. Roles and responsibilities of accommodations services staffs are various some of the important function are mentioned below.
1. They ensure accommodation area is well maintained, clean and presentable.
2. They control budget for stocks and maintaining the inventory for food and other supplies to the customers
3. They manage in maintaining repairs and the room decors and furnishings.
4. They inspect and ensure the accommodation is in compliance with proper hygiene and safety regulations.
5. It is the responsibility of the accommodation managers to recruit and train room attendant staffs and to coordinate with other departments for better standard of performance.
6. They take care and arrange the laundry services and the room’s linens so that neat and clean environment is maintained.
7. The precise duty and responsibilities vary for different positions and size of the organization.

The front office staffs are

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