Room divisions Operations Management

It is a cabin crew’s responsibility to carry out a safety and emergencies procedure before the flight in order to make the passengers aware of what they can do during an emergency situation, also the cabin crew’s duty and responsibility will also involve them to ensure that the passengers are familiar with the procedures, where as a receptionist will not need to carry out this responsibility as guests will be provided with a safety and emergency guide in their room, however at some hotels the receptionist will tell their guests where to go during a fire and what to do when there is a emergency situation.

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

Setting and controlling prices. The finance department are able to set competitive prices through being allowed the time to compare with against other rival businesses and also research who the best suppliers are and conduct market research as to how much customers would be willing to pay. However known of this would be so easy if there was no finance department. For example in many small businesses like the White Lion Café this responsibility is shifted over to the owners who struggle to find the time to research in the same amount of depth.

This includes maintaining a high-energy, positive environment, where behaviors that support guest-centric service are consistently demonstrated. This individual may be responsible for opening the store as needed. In addition, this individual will oversee sales, merchandising, guest service, and all operational function to meet or exceed company goals; individual may delegate these responsibilities to other associates. Demonstrates the highest level of professionalism when interacting with internal and external guests.

By Dennis B. Arnett & Debra A. Laverie & Charlie McLane Cornell Hotel & Restaurant Administration Quarterly | April, 2002

Employees should also look out for people who don’t fit the profile of the hotel’s typical guest,”

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Nations Hotel Corporation is one of the reputed USA based hotel company, with an international presence in 15 countries worldwide. Hospitality industries are quiet competitive in nature and today’s success rule of hospitality includes knowledge, customer satisfaction and operational efficiency which provides pleasure of stay and departure to their guests. Any addition or subtraction in these components can increase or decrease the rating of any organization. Nations Hotel with 98% brand awareness and 72% as customer satisfaction ratio were still far from the race of preferred choice amongst the customers. Hence there, arose a need to

This report analyzes and evaluates the target markets, guest cycle, the property management system of the chain of Radisson Blu hotels, as well as describes the environment required at the front desk area and the staffs interpersonal skills when dealing with new arrivals at a accommodation as well known and experienced as the Radisson Blu. The information obtained for this report is through primary research using the organization 's and a key investor in the organization 's website itself as well as personal experiences with the companies products and services over a certain period of time.

Assist the Event Committee in checking the condition of all public and specific rooms used by the chapter — including restrooms — both before and after the event.

Innkeepers are a major types of bailment commercial proprietors. Moreover, Innkeepers are the proprietors of establishments that provide lodging and sometimes other services such as food and/or entertainment to the public. More commonly referred to as hotels, motels, and inns the distinction between the three is determined by the kind of facilities available and the services offered. Importantly, regardless to the designation, all Innkeepers are obligated to ensure service to all customers without discrimination, unless there is evidence that they pose a safety risk to other guests. Furthermore, the Innkeepers are responsible for the safety of their patrons and are liable for loss or damage of their personal property, with the exception

Guest check-in and check out, allocate keys to hotel guests after the correct identification (ID) checks, and ensure the guest has their preferred room. Explain the hotel facilities, restaurant details, be able to deal with any complaints calmly and communicate well with the management.

3.1 What are the role of technology and the role of operations staff in delivering an appropriate level of service for each hotel?

This study is basically useful for the hotel management in the reservation in a way that it provides convenience both to the guest and the front desk officer.

In the hospitality industry, which essentially comprises both a production and a service aspect, the creation and provision of services from the hotel to the customer are primarily achieved through the employee, i.e., the hotel’s representative. In this sense, the employees essentially