Rooms Division Operation Management

This assignment is intended to ensure you understand some of the basic terms used in this course.

1. The paper fulfills the purpose of the assignment as described in the syllabus and in this document (up to 10 points)

On Wednesday, at approximately 8:24AM, I, Officer Larry Thomas (206), responded to the Central Building Room 413-4A , in reference to a code blue medical call.

For the second part of the assignment I will show my understanding of the following:

These procedures offering best practice regarding how work activities must be carried out and they must be followed. If we do not follow

This summary will be referenced from the course textbook from pages 87 to pages 92

This helps explain how the facility will run on a standard basis. Part of the standard operating procedure outlines safe working practices that will enable staff to conduct safety checks to help reduce risks and hazards and to make sure everything is safe for the public to use.

I declare that this assignment is my own work and has not been submitted in any form for another unit, degree or diploma at any university or other institute of tertiary education. Information derived from the published or unpublished work of others has been

This final assignment requires you to apply concepts that you have learned over this session. Pay careful attention to the instructions.

AP/ADMS3530 3.0 Assignment #1 Solution Winter 2010 Instructions: (1) This assignment is to be done individually. You must sign and submit the standard cover page supplied as the last page of this assignment. Before you start, please read the note “Writing Style Required for ADMS3530 Assignments” posted on the course web site. Please stick to the writing guidelines suggested in the note. This assignment is due in the class of the week of February 8, 2010. For Internet section students, the assignment must be uploaded to the Centre for Distance Education: http://www.atkinson.yorku.ca/cde/assignmentupload and identified precisely in accordance with the course outline by Tuesday, February 9, 2010, midnight. This assignment must be handwritten.

This assignment has a maximum total of 100 marks and is worth 10% of your total grade for this course. You should complete it after completing your course work for Units 1 through 5. Answer each question clearly and concisely.

This section contains one question. The marks for each part of the question are shown in

special attention should be given to maintain quality in the case of the Hotel and

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.