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Rosemont Behavioral Health Care Center Case Summary

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Overview The Rosemont; a behavioral health care center, is now facing bankruptcy. Cates Lewis; the financial backer of the Rosemont: met Charles Brown; the CEO of a consulting firm, on an airplane. Cates asked Charles if he would be interested in consulting with The Rosemont and helping it get back on its feet. With the limited information provided by Cates, Charles was uncertain whether he could help but he agreed to make a two-day site consultation and report his findings to the board. Company Background Several years ago Cates became the financial backer for a buyout of a behavioral health care center, The Rosemont following encouragement from his brother, Lloyd Lewis, who had 20+ years of experience working in behavioral health care …show more content…

 Track brand awareness and image. Redesign billing activities  Develop a uniform billing verification process.  Maintain consistent billing procedures.  Prompt and efficient billing of patients as at when due.  Inform customers about billing procedures.  Clear any confusion about billing charges.  Improve relationship with payers. Reorganization of organizational structure  Develop a flow chart of the total process of both facilities.  Evaluate each activity to determine if it’s strategy critical.  Consider the benefits and demerits of outsourcing non-critical activities.  Design a functional structure for performing the remaining activities.  Reorganize groups and personnel who carry out this activities into the new structure. Develop financial strategy  Evaluate whether current financial resources are being used efficiently.  Evaluate options to increase profitability.  Evaluate ways to reduce expenses. Develop information resources  Assess information systems needs in pre-service and after service activities.  Develop information systems plans for operations and upgrades. Develop human resources  Asses job market for availability of a more efficient

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