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Royds Withy King Case Analysis

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Outstanding client service is essential for Royds Withy King because if a client feels valued, they are more likely to not just stay with you but they will also recommend you to others. The importance of ‘word of mouth’ referrals should never be underestimated by any company when it comes to increasing clientele. People always tend to react to the kind of treatment they receive, so treating clients poorly or showing a total disregard for them will consequently cause them to take their business elsewhere. Poor client service does not just mean the loss of one client only. On the contrary, if a client decides not to do business with you because client service is poor, they will also tell their family and friends who will also tell their family
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