Rtt1 Task 1 Essay

1071 Words Nov 27th, 2014 5 Pages
Organizational Systems and Quality Leadership Task 1
Western Governors University
Organizational Systems and Quality Leadership
RTT1 Task 1

Organizational Systems and Quality Leadership Task 1
A. Nursing-Sensitive Indicators
Nursing-sensitive indicators reflect the structure, process and outcomes of nursing care. The structure of nursing care is indicated by the supply of nursing staff, the skill level of the nursing staff, and the education/certification of nursing staff. Process indicators measure aspects of nursing care such as assessment, intervention, and RN job satisfaction. Patient outcomes that are determined to be nursing sensitive are those that improve if there is a greater quantity or quality of nursing care (e.g.
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If the nurse would have made an effort to assure that the patient was being repositioned at least every two hours, whether in restraints or not, the patient would not have developed a pressure ulcer.
Patient satisfaction is a big nursing-sensitive indicator that has a lot of room for improvement within this patient scenario. Patient satisfaction can also refer to patient’s family satisfaction in most cases because they are both the customer. The certified nursing assistant taking care of Mr. J could have approached the daughters concerns in a more appropriate and professional manner. She could have begun by validating the daughters concerns followed by notifying the RN, who in turn could have implemented certain interventions to prevent further harm. Honesty and better communication could have resulted in improved patient satisfaction in the last part of this scenario. If the staff would have been honest with Mr. J’s daughter by communicating the mistake and given her an action plan as to what they are going to do in order to never allow this to happen again, she may not have complained to the hospital administration. Nursing can improve patient safety and outcomes by better understanding and incorporating nursing-sensitive indicators such as restraint prevalence,…

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