SAS Institute Case Analysis

With continuous improvement , the business is increasing at a steady rate. The firm’s goal was

This will be achieved through the commitment to continuous improvement in every aspect of satisfying customers’ everyday merchandise needs,. Its customers will be a broad cross section of society who want or need to save money.

to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service

Recommendation – To improve revenues and margins, the company will have to increase the revenue contribution of every product category. I recommend that the company go into its customer requirements and see if it can cross sell product items, so that it can get more revenue from each customer. This will ensure that the company is able to offer competitive prices to customers and grow its business using its existing customers.

These enhancements will assist in decreasing losses and help create a more profitable business model, which will be necessary to re-enter the markets previously exited and re-gain consumer confidence.

A general increase of revenue each month will prove that the business’s new strategies are working effectively.

Sysco is founded upon values that includes integrity, reliability, autonomy, quality and entrepreneurship. Sysco employs around 50000 employees over 50% of whom are hourly workers and delivery personnel. These employees are paid weekly bonus based on their performance. Sysco creates a sense of ownership among employees by rewarding employees with stock. They provide integrated solution to their customers by combining products and service. Approximately 65% of Sysco employees owns a company stock. Sysco has a relationship management system called CARES for providing best customer service. Sysco study shows higher employee satisfaction results in positive financial results. Sysco expects their business units

• Continual improvement to the quality of its product by offering value-added initiatives such as:

Improving the products and services will certainly increase the company’s rating and competitive advantage in this industry(Argenti 2008).

SAS is a recognized company that creates business analyst software for all types of businesses. The acronym SAS stands for “statistical analysis system.” It was created at North Carolina State University as a project to analyze agricultural research. SAS’s founder decided to transform this research project into a viable company of its own, where he could provide business consulting services to large and small businesses alike. Shortly after becoming a company they were able to run software applications across all platforms of the business by using multivendor architecture for which it is known today for. SAS’s internal culture has remained the same since it first started, which has made them successful enough to spread

As seen in the SWOT analysis, the biggest asset for RBS is its loyal customer base and

“Bottom-up” decision management philosophy was followed in SAS. Customer and employee feedback lead to many new product innovations. Internal promotion and employee referral were prominent in SAS.

The SAS institute was founded in 1976 by Dr. James Goodnight and Dr. John Sall, both professors at North Carolina State University, SAS Institute, Inc. provides business intelligence (BI) software and services at more than 40,000 customer sites worldwide, including 90 percent of the Fortune 500 companies. SAS, which stands for “statistical analysis software,” is headquartered in Cary, North Carolina. It is the world’s largest privately held software company, having over 100 offices worldwide with approximately 10,000 employees. With an unbroken record of growth and profitability, SAS had revenue of $1.18 billion in 2002 and invested about 25 percent of revenues into research and development. SAS has been widely

The company aims at improving their sales to ensure that there is a high return on the investment and maximize the profits that the company targets to accomplish.

It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.