SBAR In Communication

When communicating with professionals there could always be a risk of misunderstanding because the service users and the professional may both be from different language communities; this is why when communicating you must always check that you are being understood correctly, and the other person must always ask them if they understand what is being said. The communication methods that may be used to communicate with health and social care professionals are; oral communication, written communication and technology may also be used. An example of when written communication is used, is when the professionals are recording what a service

Establishing effective communication with the patient is a critical factor in promoting patient quality care. Good communication is fundamental when providing safe and effective care at the beside in order to increase the quality of patient care. One of the many communicative barriers that exists between patients and the healthcare team are language barriers. Language barriers are considered an initial problem of translation or code-switching. Individuals who speak different languages require a certain code breaker in order to facilitate effective communication (Gregg & Saha, 2007). Furthermore, language barriers may hinder the quality of patient care and interfere with optimal clinical outcomes. According to Happ et al., 2011, nurses have the unique responsibility to engage in communication with patients and have control over the timing and method of communication. Evidenced based interventions such as communication boards are needed to improve nurses’ communication skills in order to achieve effective communication.

So In this assignment I am going to be talking about the different communication skills used in a health settings i.e. (hospitals, nursery, mental institute, schools,

Lack of situation awareness by the nurse and failure to use the SBAR protocol when on the phone to the cardiologists.

Cinahl Information Systems (2012) state communication patterns between patient care providers can fluctuate depending upon gender, cultural background, education level, stress, environmental disruptions, and individual communication styles. Using a standardized communication tool such as the SBAR technique, eliminates communication failure due to the diversity of communication patterns of patient care providers. SBAR allows communication to become precise, consistent, and simplistic.

Staff reacted quickly and appropriately and when safe transferred the patient into the resuscitation area. I witnessed good communication between staff with the use of SBAR, giving structure to the information being provided by ambulance staff and by nurses to medical staff. Communication between staff and the patient promoted a good therapeutic relationship. Communication is vital in the nurse patient relationship to build trust and gain information (Webb, 2011).

During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted

(Jayne Crow 2010) stated that just the way you laugh can influence the way a patient reacts with you. For example laughing at someone compared with someone can help “to equalize the power relationship in a situation and empower the service user.” Laughing can help to lighten a situation and can be a way of bonding with a patient. The patient feels as though they can trust the nurse and are more likely to open up about their feelings or if anything is wrong. Communication comes in many forms. (Barbara Scammel 1990) has outlined many different types of communication such as direct and indirect verbal communication, writing, body language, kinesics, touch, gestures. A patient may be in a coma but that doesn’t mean they cannot hear you. The power of the voice can do many things, ie, to comfort them, to know that someone is with them and that there not alone. A patient’s life can be in danger with the inability of a doctor and patient to communicate with each other. (Saha, S and Fernandez, A 2007) stated that the efficiency and provision on basic health care services are interfered with language barriers and being unable to understand. As a nurse it is vital to make sure all the information is necessary to give out the best patient centred care. This cannot be done if there is no communication line with the patient. (Saha, S and Fernandez, A 2007) translating one word in other languages may be

Communication promotes knowledge within a health care organization and is necessary for the organization to thrive. Communication is not only important to the staff but also to the patients within a health care facility who depend on staff communication to receive quality medical care. Without complete communication between staff member’s clinical errors can occur and the patient’s health could be at risk. In this paper the subject will explain how a health care organization shares knowledge through communication and examine, which are the most effective techniques and which techniques are ineffective. This

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

The Hospital environment can offer some practical challenges that could be barriers in communications. Many patients have individual needs and this can impede on a nurses time and emotions. Nurses put in long hours and have a high patient/nurse ratio or shortage of healthcare workers. Nurses/personnel have to deal with emergencies in an already challenging and busy hospital setting. Dealing with patients takes mental acuity and emotional support and sensitivity. Hospital guidelines might not have sufficient communication practices among personnel in place.

Written communication in healthcare system comprises of care plans, daily reports, handover sheets ,medication sheets in general ,(record keeping). These clinical records are essential skills of communication that a nurse should be able to write as well as extracting vital information from which to provide relevant and precise care. This makes continuity of necessary care possible and fulfils one of NMC’s (2008) core principles of the code of working with others to protect and promote the health and wellbeing of those in nurse’s care and obligation to ensure total and effective information is communicated to your colleagues concerning people in your care (NMC 2010). These records help to increase answerability to the part of the nurse if the nurse is aware of this will be more considerate knowing that any mistake will come around. In addition these records help as the basis for decision –making for nurses and multi-disciplinary team of which the nurse

This aspect simultaneously reflected colloquium and nursing roles. The practice of nursing utilizes constant communication which is vital for proper health caring. (LLC, 2011). Since recent studies support that communication in the nursing realm is improved through practice (2014), practicing communicating complex scientific or otherwise academic concepts is preparing me for a role in the nursing

Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).

A weakness in communication between interdisciplinary team members can impact patient safety and health . A recent study revealed that out of all the claims analyzed , 57 percent of malpractice cases reflected miscommunication between two or more healthcare providers (Riah, 2015). In fact, the same communication failures directly linked to 1,744 deaths over the past five years (Budryk, 2016). During my clinical placement this semester I have witnessed the overwhelming number of health care team members that are involved in each patient’s care. I also take part in morning nursing rounds where all nurses are updated on every patient’s status. Transmission of permanent patient information is also relayed to all members of the health team via the patient chart .Here , interdisciplinary notes all come together to form updated health information on patients. However, although I have read interdisciplinary notes from all team members , I rarely have had the opportunity to personally communicate with members other than doctors and nurses. Personal communication allows for a team member to pass on relevant information in a timely manner without the possibility or misinterpretations. When communication is strictly done non-verbally, it is impossible to ask any questions.. This is why communication between professionals in health care is essential for patient safety and improved quality of care (Koivunen, Niemi., & Hupli,2015). There are 3 main factors that cause miscommunication