Communication in nursing is important in patient teaching, patient understanding, and patient care; it is important to have the ability to communicate with the healthcare team, the patient, and the patient’s
Missed or ineffective communication can have severe consequences to the life of a patient. A patient’s clinical condition can deteriorate very quickly and the ability to communicate nursing assessment data rapidly and in a way that will be effectively received can
With the development of the nurses understanding, the nurse will be able to clearly communication across relevant information. This will promote patient participation (Tobiano, Marshall, Bucknall, & Chaboyer, 2016) and empower the patients voice by actively involving them in the decision-making process. Per the Health and Disability Act (1994, as cited in Medical Council of New Zealand, n.d) patients should have their treatment explained to them, including the benefits, risks, alternatives and costs; as well as having the option to change their mind at any time. This all contributes to the development of a partnership and ensures that the patient will cooperate with tasks at hand. However, the lack of communication with the patient regarding their treatment can cause severe anxiety and ultimately a breakdown in the trust between the patient and the nurse. The successful implementation of this in practice can be seen in an observational study conducted by Tobiano et al. (2016).
Bernadette Ward RN, Midwife, Grad Cert Ed, MPHandTM, MHlth Sci Lecturer, Faculty of Health Sciences, La Trobe University, Bendigo, Australia. B.Ward@latrobe.edu.au Glenda Verrinder RN, Midwife, Grad Cert Higher Ed, Grad Dip Pub and Com Health, MHlth Sci Senior Lecturer, Faculty of Health Sciences, La Trobe University, Bendigo, Australia.
Effective communication is one of the utmost characteristics of a high-quality health care model that responds to the existing needs of the general population. However, communication may sometimes be taken for granted and therefore fail to relay important information between health care providers within the interprofessional team. In today’s health care setting, communication is particularly challenging due to the limited time constrain in the workplace. In spite of the utilization of existing charts and documentation, errors are made. In this paper, a real life clinical scenario is discussed which involved a breakdown of
The Hospital environment can offer some practical challenges that could be barriers in communications. Many patients have individual needs and this can impede on a nurses time and emotions. Nurses put in long hours and have a high patient/nurse ratio or shortage of healthcare workers. Nurses/personnel have to deal with emergencies in an already challenging and busy hospital setting. Dealing with patients takes mental acuity and emotional support and sensitivity. Hospital guidelines might not have sufficient communication practices among personnel in place.
Nurses should feel empowered to pilot methods to improve efficiency of patient monitoring, utilizing nursing judgment to guide management of parameters in order to prevent alarm fatigue and patient harm.
Nurse-patient communication requires an understanding of the patient and the experience they may encounter. Good communication is not based on the abilities of a nurse, but their education and experience they may have. Nurses must devote their time to the patient when communicating necessary confidentiality and the nurses should not forget that communication should include who is surrounding the sick person and
In my voluntary work as a first aider, I often need to make critical decisions based on assessing both seen and unseen signs and symptoms regarding someone health, while in the clinic I need to consider longer-term judgments about someone's wellness. The ongoing structured training I have undertaken and adhering to guidelines means that I can make these decisions in s consistent, fair and repeatable manner, which keeps everyone safe. Having an understanding of evaluating the short-term or long-term outcomes according to established or agreed criteria, is crucial to decisions based on assessing evidence.
It has been shown that poor levels of communication in a hospital setting increases death rates. Thus, a study reported in November of 2007 “American Journal of Critical Care” discovered that improved communication between medical professionals, nurses and their patients resulted in fewer medication errors and therefore over ¾ of hospital deaths. (Knaus, W. A 2007)
Parameters of this review include literature researched has not considered remote geographical areas such as developing countries, only western based, English research has been evaluated. This is a nurse focused review so literature involves nursing input. Search engines used were google scholar, science direct, The BMJ, PubMed and ProQuest. Literature used does not date past 2004, except for one from 1999 which is proving a
It is the nurses’ responsibility to understand what it means to have professional communication skills. Not only does not being able to communicate affect the patient, but also it affects how the nurse is able to do his or her job to the best they can. Smith and Pressman say that the Institute of Medicine has released reports, which stress, “good communication is critical to ensuring safe and reliable nursing” (Smith & Pressman, 2010). Bad
The Nursing and Midwifery Council highlight the importance of communication in their code of conduct. Being a nurse comes with many responsibilities such as; updating patients periodically about their health status, speaking to them politely and patiently and making them feel comfortable and reassured (Danielle Brown, 2014). For any health care professional it is important they use the right language and terminology when updating a patient on their condition. By doing so, this gives them a clearer understanding of their condition (Donnelly and Nevelle, 2008). It’s important for nurses to recognise what they’re saying to their patients. In the health care setting it is very easy for information to be misunderstood and this may cause conflict or frustration. This is one of the many reasons why it’s important to be aware of the
Introduction Communication is an essential tool in health care relationships (Egan 2002). It has been indicated that good communication can strengthen and enrich nursing care to make it more effective (Sheldon et al. 2006). Moreover, Communication is a key to improve care outcomes and helps to provide information and to promote understanding of client’ responses to his health issue(Gunn 2006).. It has also been found that effective communication can reduce stress and anxiety in clients (Uitterhoeve et al. 2000).In addition, successful communication leads to explain treatment and care easily and clients are likely to accept advice and care if they have a good relationship with nurses(Ellen and Belzer 1999).Communication is continuous and
I enjoyed reading your post. In my organization we also use SBAR as a communication tool and CUSS to raise a safety concern. As a high reliability organization, everyone in the organization from a volunteer to a senior leader is expected to be mindful of safety and always doing the right thing for patient and staff safety (Chassin & Lobe, 2013). The mantra is: 200% accountability; 100% accountable for yourself and 100% accountable for the patient. I never feel that I can’t speak up if I feel something is not right. The use the acronym CUSS: I’m concerned, I’m uncomfortable, this is a safety issue, and we need to stop, empowers all hospital associates to stop when anything makes them feel uncomfortable (Hospital Employee Health, 2013).