SHC 51 Communication unit of Diploma 5 Essay

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

• Select a service user and provide a more detailed explanation of the stage of development which relates to the individual you have chosen.

Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever

1.2 my job role as a care home manage, it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals as mentioned in 1.1.

This means that when reviewing and updating the need of a service user you would not only look at their physical needs you would also review social and

Everyone needs educating and supporting including myself when looking at the individuals preferred method of communication, and everyone in the above list can give valid input in assessing for example swallowing by the speech therapists. This can include communication with the RN, GP for referral, to speaking with the catering chef and carers. By doing this with effective communication and documenting accurately we can ensure that everyone’s input is maximized and as well as being written and passed on verbally it is put into practice. This results in the clients personalized care needs being met

Then, by direct communication with the service user, using his/her chosen form of communication, the carer establishes what he/she wishes to have. Communication can be

Using the service users prefered method of communication can help empower them by giving them a way to talk to so you can help them plan their own care and help promote choice. It will also give you a way to work in partnership with the service user.

2.2 Communication affects the work setting in many ways, between the client, carers and medical

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

Therefore every care practitioner should endeavour to promote theses rights when dealing with services users and their relatives. Furthermore, it is crucial for service users to understand that any information they give will be with strict confidentiality. It is a legal requirement for health and social care services to keep personal data confidential.

Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR

Communication is very important to meet the needs of children, with families and other members of staff on a daily basis to ensure effective team working. It also ensures any health and safety issues are recognised and reported. People communicate with each other for different reasons;

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

Every individual has the right to communication as the Human Rights Act (1998) lists the freedom of expression as well as other rights relating to communication. As a support worker I have a moral obligation as well as adhering to the standards, codes of practice, guidelines, morals and law that govern my practice to ensure that communication needs are met. If an individual’s communication needs are not met then all aspects of their daily life can be affected such as not being able to communicate you are well and get help. This could be more severe in the case of abuse whereby the individual can’t communicate