SSP Employee: Case Study

12/21 this worker messaged Lamyia at 9:51am letting her know this worker never heard from her. 9:53am Laymyia messaged this worker that she had stopped to see her children and went home to cry herself to sleep. Lamyia was very stressed out about everything. 11:38am this worker messed Lamyia and told her that is why she needed to call this worker so we could talk and get things stared and going for Lamyia. This worker also wanted to speak with her about Christmas gifts going to the children in the foster home not to her because they are for the children while they are in care. 11:45AM This worker spoke with Lamyia on the phone. Lamyia told this worker that Mike O'Neil was going to get involved in her case and she may be charged criminally for the child abuse. Lamyia was worried about being arrested and sitting in jail rather than working on her services. Lamyia told

On (Date allegation was received), DHSOPRMI received an allegation from the United Stated Department of Agriculture (USDA) Food and Nutrition (FNS) that Brittani N. Mason, who resides at 138 S Street, N.W. in Washington DC committed an Intentional Program Violation (IPV) of the Supplemental Nutrition Assistance Program (SNAP) by illegally

The member called and gave me her DHS worker name B. Wilkerson, phone number 313-387-7166 and her case number 121646891. The member report her worker said that she does have medicaid insurance but, the member had questions about her food stamp because she is paying $700 a month and is only getting $27.00. The member also states that her worker will not change her rent from $500 which was what she was paying on Appleton St and she is now paying $700 a month on Cedargrove

A Spanish-speaking member of Kentucky medicaid called in to the call center where I working in Louisville, KY. She quickly started to talk, she sounded very afraid. she was crying and begging me not to cancel her childrens medicaid. Once there was a pause I quickly stepped in and comforted her by telling her that I am here to help her the best way I can. She was acting this way because she receive a letter from the state and assumed they were going to cancel her kids medicaid because she missed an appointment, she didn't understand the letter very well and couldn't translate it for me but she did mention the name of our company was on the letter. I had an idea of what is what about but just to be 100% I asked the customer if it was not too

Laymia came to the office at 2:30 PM to speak with this worker. This was not a schedule visit. Worker informed them I at work or just inquired about IP CP. Love Maya state she is still OK with her mother receiving her children. The worker went over a limo service plan with additional services and gave her a copy of the service plan and fridge raider page. Worker gave them a copy of the ACR and intake only. The minor stated this worker can call oasis she had signed a consent for this worker to speak with Beth her counselor. The Mayans having one on one with Beth at oasis. When I had just left oasis. My

The worker contacted Irma Drew; who is maternal aunt of Saniya Daniels. Mrs. Drew stated “Saniya was at her great-grandmother Norma Drew’s home Mrs. Drew noticed Saniya had a knot on her forehead being concerned she asked Saniya how she got the knot on her forehead. And Saniya said she was hit. Norma the asked Gerald Daniels how Saniya got a knot on her forehead and Gerald said she fell playing with her cousin. Beforehand I asked Saniya too and she told she fell. Well my mother didn’t like the reason she was giving by Gerald and reported the incident to DHS. My mother is set in her ways and she felt she needed to report the incident to DHS. I personal feel Saniya is perfectly safe with Gerald and if had any concerns for Saniya’s safety I would

On Monday, January 11, 2016 at 9:44 AM, The Department of Human Service (DHS) Office of Program Review, Monitoring and Investigation (OPRMI) Investigator, Kiana Beekman conducted a phone interview with Eugene Neal in regard to a recertification application that had been received by the agency on December 4, 2015. During the conversation, Investigator, Kiana Beekman, identified herself as a DHS employee and Mr. Neal verified that he was currently receiving Public Assistance from the District of Columbia.

I, Enmanuel Cabrera, was asked by Integrity Manager LoraLee Sposato to do some research on Integrity Associate Tiphanie Ortiz because Loralee was informed that Tiphanie was off task on 3/14/16. Upon review of lenel’s and the video surveillance system, I was able to determine that I/A Ortiz entered the building thought turnstile 6 at 9:06:26 P.M. Afterwards at 9:12 P.M, I/A Ortiz went to the Light duty table where she remain until lunchbreak at 11:20 P.M. I/A Ortiz did get up at times, to occasionally go over to an outbound sort associate work station to converse but for the most she was at the Light duty table behind the H.R desk. After lunch, I/A Ortiz left for the day at 12:46 P.M.

Seltzer’s testimony revealed that prior to being on welfare earlier years; she had no knowledge that her benefits had ever been reduced. Ms. Seltzer stated in the past her benefits always just been cutoff, but this time when she missed her appointment, she was trying to put her children on the bus. She stated it was not that she was trying not to cooperate, she had several things going on, but the decision is up to DHR. She stated that she is not objecting to what is going on; she understands that you cannot miss two appointments. She stated she asked for the hearing because she had rather receive a decrease in benefits; the benefits are for her

Kris, the Program Director of Services immediately placed a phone call to notify Jay of the inspector’s request. Not knowing what the next step should be Jay, decided to give his longtime attorney Fred Fleagle a phone call to be advised on how to handle the request. Fleagle advised against letting the inspector review any information without a warrant. For a second opinion Jay called Mr. B. Yuri Kratt, head of state agency overseeing group homes for the mentally retarded. Kratts initially decided to look into the matter and agreed with the advice of Fleagle. An hour later, Fleagle called back advising him to that the he would not be able to help with the matter and to call Warren Belle of New Horizon Homes for more information. Belle a competitor that had similar policies advised him to comply with OSHA’s request to avoid fines such as the ones he received. After hanging up the call Jay was quite concerned enough to place another call to his attorney. Freagle felt Jay should consider his original advice and stand his ground with OSHA. If that did not work he offered to put in a few calls to his Republican friends in government in efforts to stop OSHA from reviewing the

Writer received a call from Marvin concerning her SPOA application. Care manager used that opportunity to formally introduce myself, and also asked when he applied. Marvin had no knowledge of it but he shared his counselor's number with me to call her for details about the application.

On Tuesday, December 15, 2015 at about 1230 during an official department interview of SSA Rosa Linares and she provided a different [telephone] contact information that was being reflected on her personnel profile report. SSA Linares also informed us that she changed her telephone number over ten years ago. I informed SSA Linares on the proper department guidelines regarding accurate and current personal information to the Department immediately upon a change. I also provided her with a copy of the Department Procedure 203-24 PERSONAL INFORMATION VIA DEPARTMENT INTRANET.

On February 25, 2016, at 8.18 am a MCU member reached Senior Collections representative Brenda Castro and wanted to be service on a current account. Brenda Castro expressed that the Collections department would not be able to services his current account and instructed the member to call customer service. The members stated that he was already transferred from customer service and seem to be getting annoyed with Mrs. Castro and eventually requested to speak to a supervisor. There was a brief hold and Mrs. Brenda Castro returned to provide the supervisor number and the member called Brenda a Sir and the call went to unprofessionalism whereas the member used profanity and Brenda Castro retaliated with profanity. As an employed Mrs. Brenda Castro

12-22-16 recd. a call from a lady who did not want to say who she was nor provide a call back #. She wanted to verify Mr. Pankopf's Liability Insurance. Once I provided his 2016 information since his 2017 was not entered as of yet she referred to the rule and claimed he did have insurance and did not report it to us and we should fine him. I explained she would need to speak to OBC because I do not handle complaints. I tried to transfer the call to Rose with no answer. I asked if she would like to leave a mesg for Rose she said no and asked who else she could talk to. I told her OBC is the only dept. She would need to call bk and she said she would. Told Vanessa so she was aware to send the call to OBC.

This was a violation of Administrative Policy 1702.80 Confidentiality of Information and state statute RSMo 192.2435 that protects the confidential information obtained within a hotline investigation. As an experienced worker, we expect you to have a greater understanding of the importance of keeping information confidential. One of your essential job duties is to identify eligible adults, determine risks during a Protective Service investigation, formulate an investigative strategy, and identify needed interventions. Part of your intervention is to recommend that an Alleged Perpetrator be put on the Employee Disqualification List (EDL) when it is found that they have abused, neglected or exploited a Reported Adult. When you divulged confidential