Sample Cscp Questions

1418 Words Dec 14th, 2012 6 Pages
Module: 1

Question 1
All of the following are key components of the definition of supply chain management, EXCEPT:
A. monitoring of supply chain activities with the objective of creating net value
B. synchronizing of supply and demand
C. building a competitive infrastructure
D. selecting suppliers
Question 2
Which of the following is a key supply chain process?
A. forecast
B. source
C. benchmark
D. analyze
Question 3
Supply chains create value by:
A. increasing profitability and return to shareholders
B. providing multiple variants of products for customers
C. making transaction processing more efficient
D. developing more accurate forecasts
Question 4
Which of the following is not an “entity” of a supply chain?
A. producer
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A. assumes the demand will be consistent from one period to the next
B. makes educational guesses on demand for a new product
C. request input from employees outside of the supply chain
D. it is an error prone forecast
Module: 3

Question 1
Customer relationship management (CRM) is best described as:
A. a focus on managing long term supplier relationships
B. a marketing philosophy based on putting the customer first
C. managing customers to promote your products
D. transactional guidelines when dealing with customers
Question 2
One general goal of supplier relationship management (SRM) is:
A. ensure mutual profitability while meeting customer needs
B. manage supplier costs
C. build relationships with as many suppliers as possible
D. improve negotiation process
Question 3
What impact has the focus on CRM and SRM had on business mindset?
A. lower costs
B. greater integration
C. shorter cycle times
D. focus on bottom-line results
Question 4
What is a key reason for the move to greater integration with suppliers?
A. consolidation of the industry
B. technology transfer
C. improved relationships
D. reduce complexity
Question 5
All of the following are typical requirements when implementing CRM and SRM EXCEPT:
A. new job definitions
B. new organization structure
C. new corporate vision
D. new technology platform
Question 6
Independent organizations that cooperate based on mutual values and act as a single entity is called a:
A. lateral

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