Sample Cscp Questions

1418 Words Dec 14th, 2012 6 Pages
Module: 1

Question 1
All of the following are key components of the definition of supply chain management, EXCEPT:
A. monitoring of supply chain activities with the objective of creating net value
B. synchronizing of supply and demand
C. building a competitive infrastructure
D. selecting suppliers
Question 2
Which of the following is a key supply chain process?
A. forecast
B. source
C. benchmark
D. analyze
Question 3
Supply chains create value by:
A. increasing profitability and return to shareholders
B. providing multiple variants of products for customers
C. making transaction processing more efficient
D. developing more accurate forecasts
Question 4
Which of the following is not an “entity” of a supply
…show more content…
the inherent value of the product to the customer
Question 10
Which of the following is true about naïve forecasting?
A. assumes the demand will be consistent from one period to the next
B. makes educational guesses on demand for a new product
C. request input from employees outside of the supply chain
D. it is an error prone forecast
Module: 3

Question 1
Customer relationship management (CRM) is best described as:
A. a focus on managing long term supplier relationships
B. a marketing philosophy based on putting the customer first
C. managing customers to promote your products
D. transactional guidelines when dealing with customers
Question 2
One general goal of supplier relationship management (SRM) is:
A. ensure mutual profitability while meeting customer needs
B. manage supplier costs
C. build relationships with as many suppliers as possible
D. improve negotiation process
Question 3
What impact has the focus on CRM and SRM had on business mindset?
A. lower costs
B. greater integration
C. shorter cycle times
D. focus on bottom-line results
Question 4
What is a key reason for the move to greater integration with suppliers?
A. consolidation of the industry
B. technology transfer
C. improved relationships
D. reduce complexity
Question 5
All of the following are typical requirements when implementing CRM and SRM EXCEPT:
A. new job definitions
B. new organization structure
C. new corporate vision
D. new

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