Sample Incident Reports of a Customer Service Team

Helen Stonewall is a married 32-year-old African American female. Helen was brought into see me because she had to be removed from the middle of the street by the police where she was dancing in the middle of the city street half naked at 2am without having any sense of danger. Just before that she removed from a bar where she was dancing on the table and ignoring the bartenders request to get down. Helen had consumed only two drinks before these acts were committed her medical evaluation concludes that there was no excessive use of drugs. She said, “that she was high on life”.

The National Incident-Based Reporting System (NIBRS) stemmed from a mid-1980s report, is an incident-based reporting system (some states use a customized version) that is used by law enforcement agencies in the United States for the collecting and reporting of data on crimes that are known by police. NIBRS is the result of law enforcement thoroughly evaluating and modernizing the UCR (Uniform Crime Reports). The UCR, produced by the FBI, was initially developed by the IACP (International Association of Chiefs of Police) in 1931 in which police departments across jurisdictions could exchange information in regards to crime. Local, state and federal agencies generate NIBRS data from their

The reporting party (RP) stated she held a telephone interview with Aurora Drake DOB: 9/1/98. The RP stated Aurora disclosed shortly after her placement in the facility on 9/24/14 she observed the residents smoking in the back yard of the home. According to the RP Aurora began smoking shortly after the encounter. Aurora stated a staff person named Kate would supply her with cigarettes. Aurora stated she observed a staff person named Shawna share the same cigarette with a resident named Austin. The RP stated Aurora was constantly belittled and harassed. The RP asked Aurora of incidents of her interactions with staff. Aurora stated around last Christmas after returning from a visit with her mother, staff person Kate called her a "spoiled little bitch.' The

On 04/10/2018 I received an informal complaint from you, dated 04/10/2018. The topic of your informal complaint was a missing hobby craft that you claim to have dropped off at the Santa Cruz Unit programs office to COIII Keaton. In your complaint you stated that on March 1st you gave COIII Keaton a painting that you wanted to be included in a Tedx logo contest that was being held on March 2nd. You stated the painting needed to be turned into COIV Contreras, who was not in the programs office when you dropped the painting. You stated that COIII Keaton took possession of your painting, and told you that he would take it to COIV Contreras. You stated that on April 6th, Inmate Mounla #140057 informed you that your painting was lost, and that she confirmed this by asking COIV Contreras, COIV Flores, COIII Keaton, and Deputy Warden Theodore. You stated that inmate Mounla informed you that COIII Keaton stated that he did receive your painting, and that he immediately put it on COIV Contreras desk. Your proposed resolution was for your painting to be located.

Karen Jimenez was interviewed on Monday, February 15, 2016, at approximately 8:18 p.m., at the Edgecombe County Detention Center Annex located at 301 St. Andrews Street in Tarboro, North Carolina, by North Carolina State Bureau of Investigation (NCSBI) Special Agent (SA) J. A. Bode. SA J. L. Matherly was also present during the interview.

Defendant, SUPPORT SYSTEMS AND SERVICES, INC. (hereinafter “Support Systems”), by its attorneys, ADLER MURPHY & McQUILLEN LLP, and in answer to Plaintiff’s Complaint, states as follows:

I had not followed-up with the location regarding the latest complaint submitted on 10.19.2016 prior to my response. However, this morning I have reached out to the customer and was unable to reach Russ, a detailed message was left with Brittany requesting a call back. On the complaint from 10.07.2016 Russ was requested and not available, however, Kathy indicated that she is the kitchen manager. At the end of the conversation my contact information was left for Russ to call me back.

The reporting party (RP) stated resident Frank Barrell DOB: 6/5/33 was admitted into the facility on 11/15/16 and passed away on 12/15/16. The RP disclosed the facility failed to offer the resident food. According to the RP, Mr. Barrell was a Hospice resident and would sleep several hours a day. Consequently the facility had failed to wake Mr. Barrell for his meals and not provide meals for him in his room. The RP stated when her employee would arrive and asked Mr. Barrell if he had eaten he would respond "no." Furthermore, the RP disclosed of an incident when an employee arrived after 10AM and Mr. Barrell had not had breakfast. The hospice employee went to the kitchen in search of food and was informed due to the resident sleeping through

The National Incident Based Reporting System (NIBRS), is the system that police use to report crime data. The data includes; the nature or type of the specific offense, the characteristics of victims and offender, the type and value of property stolen and/ or recovered, and characteristics of persons arrested with crime incidents. Incident-based data provides a large amount of criminal information. This is organized in complex, it reflects the different aspects of a crime incident.

Reporting party (RP) stated he arrived at the facility to meet with resident George Dixon (7/11/52) on 3/29/17. Resident was recently placed at the facility after being released from the hospital. Staff did not allow RP to enter the facility so that he could conduct his metal health assessment for the resident. RP presented his business card from his agency but was still denied entry. The resident has been enrolled in RP's program since 02/01/16 and has been visited previously by Social Worker Kathy Kleinman and by staff Denise Ramirez on 3/10/17. Staff told RP that he has to contact the administrator to make an appointment to visit with resident. RP's agency faxed over the consent for treatment to the facility and the DMH contract. Patient's

Within the public safety and criminal justice field, leaders depend on out stats from our reporting system about crime in their area or state. This data can be located on either the National Incident-Based Reporting System (NIBRS) or the Uniform Crime Reports (UCR) system that is published by the Federal Bureau of Investigation (FBI). These reports are helpful not only to public safety and the criminal justice field, but also to researchers. The reports can help a researcher gain ideas of areas that need to be studied (e.g. does a defendant’s neighborhood influence criminal activity, etc.). Within this paper it will discuss research that can help us to identify what type of

I did receive a significant amount of records from this patient's PCP, as well as neurology consult in followup and infectious disease notes. In short, he is a 67-year-old right-handed white male who while living in Alaska developed some hip pain, as well as medial right hand numbness. He did have an EMG on 10/2000 that showed ulnar neuropathy with cubital tunnel syndrome on the right. Ulnar nerve transposition was considered, but the patient deferred this. He did have an MRI of the cervical spine, which revealed most significantly C3-4, moderate bilateral neuroforaminal narrowing, C4-5 severe left and moderate right neuroforaminal narrowing, C5-6 severe bilateral neuroforaminal narrowing. He did

The reporting party (RP) stated on 12/17/16 foster mother Cheryl Lamb was mopping the floor while foster children Michael and Caleb were outside. Later the minors wanted to enter the home and were asked by the foster mother to put on sock due to the wet floor. Caleb complied and put on his sock and went inside the home, however, Michael was defiant and refuse to put on the socks. Michael was informed to put on the sock or to wait until the floor dried. Conversely Michael chose not to put on the sock and walked backwards on the floor, falling on his bottom. Michael stated he was pushed by the foster mother, thus he fell. Reportedly Michael has several behavioral problems and was moved to another FFA placement by his assigned social worker Madeline

The reporting party (RP) stated his wife Charlene Anderson has residing in the facility for 7 months. Charlene has been assigned to the "memory unit" and suffers from partial blindness. The RP stated he received a phone message from Charlene stating 'urgent, urgent." When the RP returned Charlene's call she disclosed she was in serious pain due to her arm being twisted by staff member Sara Duarte during the night shift. According to Charlene the staff member became angry and twisted her arm for not moving quickly while preparing for her shower. The RP notified the Simi Valley Police and immediately drove to the facility. When the RP arrived to the facility he observed Officer Eric Owen talking with Charlene. Charlene reported her arm and shoulder

Customer service is the heart of any business. I’ve selected Target as my service organization assessment. Target is a corporation similar to Walmart, however, upscale and provides high-quality, on-trend merchandise. Regardless if you are shopping online on Target’s website or a physical location, Target carries items ranging from clothing to groceries to electronics to toys and even a pharmacy and in-store Starbucks. Target was first opened in 1962 in Minneapolis and now has 1,802 stores around the United State. There are over 300 thousand Target employees.