Sample Letter on Unsatisfactory Customer Service Experience

1041 Words4 Pages
Mr. S. T. Udent P. O. Box 10101 Anytown, Ohio 30210 December 18, 2013 Service Manager Al Ghanim Shiuickh Industrial Car Service 123 Delayed Call Lane Anytown, Ohio 30211 Dear Sir or Madam: On Saturday, December 15, 2012, I left my car with your service for your regular car check up and service special. The worker at Al Ghanim informed me that it would require two days to complete the service on my car. Most importantly for me, the service representative also promised to call me as soon as my car was ready to be picked up. Two days later, on Monday, December 17, 2012, I awaited the promised call from your service representative all day long but it never came. This failure to follow up on a promised completion call caused me some inconvenience and I was left with an unprofessional image of your company as a result. If my car was not completed by the date promised, a status call would have gone a long way toward keeping this customer satisfied. If the car was completed by the promised date, the service representative should have called without fail. An old business adage suggests that "a short pencil is better than a long memory," and it would seem to be a simple matter to write customers' telephones numbers down and call them when their work was completed or delayed beyond the promised date or use a computer-based customer relationship management application for this purpose. I would appreciate your explanation of this failure and any plans you may have to remedy

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