Introduction
According to Chinese Restaurant News (2007), there are about 43,139 Chinese restaurants in the United States, which is more than the total number of all McDonald’s, Wendy’s and Burger King domestic outlets combined ( Liu & Jang, 2009, p.338). Hunan cuisine is one of the most commonly-found regional cuisines in the U.S. According to the TripAdvisor, out of 96 restaurants in the city of Kearney, Hunan’s Chinese restaurant is ranked 37th. It is open every day from 11 am till 9:30 pm. It offers a daily lunch buffet, lunch specials as well as dinner specials.
Key definition for Service Experience
Before going over the issues of the service performance, it is very crucial to know the components of service experience which are categorized into four components: the service workers, the service setting, the service customers and the service process. The service workers include those who interact with the customer (such as waiters or bank tellers) and those who contribute to the service delivery out of the customer’s sight (such as chefs or bank accountants). The service setting includes physical environment in which the service occurs. The service customers are the ones that are receiving the service. Last of all is the service process, which is the sequence of activities necessary to deliver the service (Fisk, Grove & John, 2014, p.21).
Reasons for Disappointment
The overall quality of the food in the Hunan’s Chinese restaurant is mediocre. I used to go Hunan’s
It is important to standardize service performance processes throughout organizations that deliver services to customers. This is accomplished by developing service blueprints or maps that examine:
This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting
According to this case study, I have been doing excellent work for Dunkin Donuts for the past two years. The owner already owns 20 other Dunkin Donuts and is looking to open 5 more locations. Because of my good track record and my store being the top performing store out of the 20 locations. The owners have decided to promote you to district manager. In this case study, I will go over the job design, organizational design, recruiting and selection, and training and performance appraisals as it relates to effectively operate the new locations. I am honored to become the District Manager. I plan on maximizing the growth of Dunkin Donuts in my geographic area. I would like to thank the owner for his faith in me and his
Effective service delivery (include: delivering service on time, delivering service on budject, dealing with difficult customers, handling and resolving complaints)
The service experience includes four different aspects that must be understood before analyzing the experience: services setting, the service workers, the service customers, and the service process. The
What I got at the food carts was the chinese. It was so good. There was not a long wait either. There were only 8 people in front of use and it probably took us only 10 min at the most to get are food. So it would be like a medium wait. The food was right out of the fryer for us.
Taste of Shanghai is a contemporary Chinese restaurant serving dumplings, dim sum, noodles, and stir-fry.
In the article, Richman, Phyllis. "Hunan Dynasty." Washington Post 1985, the thesis was that; if someone is among unfamiliar restaurants and looking for good value, Chinese restaurants are now routinely better than ever. The thesis was argued by the author for the reason of being that, Chinese restaurants have improved and are better than ever. The features of restaurants reviews are illustrated and demonstrated by the author. Richman has ample and valid evidence through her personal experience of eating at the restaurant. She described an overview of the restaurant including: the food and its quality and the waiters/waitresses and their appearances. During the argument. the author did have weaknesses. The weaknesses that the author had in
In recent years, the food industry has witnessed a growing dichotomy between fine dining and cheap street food. World class restaurants seem to be more expensive as the plates get smaller, while food trucks, cupcake ATMs, and food deliveries via mobile apps dominate the industry. Tradition holds that high quality meals must come at a high price, but recent years have shown that that is not always the case: good food can be inexpensive if you prepare it correctly. David Chang, the chef and entrepreneur behind the critically acclaimed Momofuku restaurant group, seeks to defy the stereotype by making fine dining accessible to everyone.
Chinese cuisine has various styles, depending on the region of China, and some of the characteristic meals became very popular in other parts of the world - from Asia to America, Australia, Western Europe and South Africa. In addition to being one of the world's oldest cuisine, Chinese cuisine is known as healthy, and the Chinese are known for their long life and health. Vegetables and meat have a very important place in this cuisine, and the main feature is their short heat treatment. They are always fried briefly and left almost half raw and that's the most important thing about it. When choosing meat, it is really important to be of a high quality and cut into thin strips. Spices are a different story, something that you cannot imagine this cuisine without.
Another reason for KFC’s success in China is understanding the changing Chinese culture and the different regional tastes. Chinese middle class are finding it hard to find time to prepare family meals. The Chinese lifestyle is changing and western fast food is considered a healthier option to Chinese fast food. The Chinese people want a change and are tired of Chinese food. Not only did KFC develop a specific menu to address the different regional tastes but altered the facial features of the iconic Colonel Sanders to look more Asian so the Chinese people could relate
Chinese food consists the elements of color, aroma, taste, appearance, and meaning. Many places in China have its own aroma and Chinese foods are variety. It has its own distinguish flavor. As can be seen, my favorite food sweet and sour pork is one of the famous dish. The color is bright red-orange; when the customers look at it, it makes them want to eat it. The sweetness and sourness allow the customer have bigger appetite. The sourness tends to make people to eat more when they are hungry. Moreover, the fried rice, I would like to it everyday without getting bored with it. Many people around the world also know what fried rice is and there are different ways to make it with different ingredients and
Based on the data from the UEA official website, the numbers of students in UEA is 13,930 on 2013/2014 (UEA). Right now the number will be bigger than 13,930. In order to build my own business in UEA campus, I will choose to open a food corner in the ground floor in library. I can loosely be described this food corner as a quick-service shop, which mainly sell some sandwiches, cookies, soft drinks and coffee. My main competitor is the UNIO coffee. In a competitive environment, the starting point is to identify the competitive position, set business objectives. (Brown, L.) My library food corner’s main goal is to provide convenient and efficient services for our students who study in the library. We will be able to sell foods and drinks with lower price than UNIO coffee by maintaining efficiencies carefully.
Service quality represents a fundamental aspect of delivery, which strongly influences consumer satisfaction and, as a result, loyalty. In today’s global market a customer’s service expectation has to be met and exceeded eventually in order to retain customers as well as achieve success. Perceived quality of a product or a service is becoming one of the major competitive factors in the business world and has led to the innovation of the ‘Quality Era’ (Peeler, 1996). In simple words, the comparison of customer expectations with service performance is service quality. On the other hand, customer satisfaction is defined as a pleasurable fulfilment response toward a good, service, benefit, or reward (Oliver, 1997). Both of these
PEOPLE: - In the people in the service mix in service organization are people assented organization and people based organization. Employees of the service firm constitute the major competency in the understanding business operation. Every employees of the service organization is marketing person who undertakes either full time or part time marketing