Sample Resume : Customer Service Training Proposal Essay

1676 Words7 Pages
Customer Service Training Proposal
For
GetYourStuff.com 43 North East Street, Campbell

Submitted to: Daniel Joseph Director-Customer Service

Submitted by: Stephen Josh Team Lead-Customer Service

Submitted on: 14 August, 2015

Proprietary Notice

The contents of this document must be used for internal purpose only. No part of this document may be disclosed to a third party without the consent of the GetYourStuff Process Team. The contents of this document are strictly customized for the use of the organization and may vary for different organizations.

Executive Summary

GetYourStuff.com has been growing at a tremendous pace and so has its customer base. The website has been very popular and has been able to delight its customers with its unique offerings. However, the same cannot be stated when it comes to its customer service experience.

The customer service representative is the face of the organization to the customer. A business can only build a competitive advantage, if it is driven by a customer centric approach, continuously trying to improve its products and services providing value to the customer
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