Sample Resume : Improving Customer Service

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

For many companies, customer service is summarised in the following activities: responding to customer questions, receives commands, resolve disagreements about billing and handle claims. The service can be made directly at the customer’s house, at the supplier or through the media (telephone, fax, email, Internet, etc.) The increasing number of call centres demonstrates the importance that companies attach to customer service.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Understanding and listening attentively to the customer is important to the success of a business.

Customers want to be treated in a friendly manner with honest, straightforward information and responses. They appreciate a customer service representative who is willing to admit mistakes and work to correct them. Customers who believe they have been misled stop doing business with the company. These ‘critical incidents’ are experiences that make the customer walk away and never return. They don’t complain, they just leave and share the negative service experience with others. The bad news spreads, leading the organisation to lose more customers and deterring prospective customers. Critical incidents can include broken promises that annoy and anger customers. Customers expect to be informed if a promise cannot be fulfilled. Finally, customers expect understanding and empathy from a customer service representative who is willing to see things from their point of view, especially when there is a problem.

Direct attention: He can improve his customer service by providing direct attention to what the customers are saying. Practice active listening so his customers feel heard. Clarify and rephrase what the customers say to ensure he understands them. He can empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”

Our clients invest significant time and money in our company. Our service to clients determines how fast we grow, the number of employees we can employ, and our profit. To retain and grow our clients, we must ensure we deliver the best possible service quality and value.

High quality patient care has been linked to a well-educated nursing workforce. After completion and graduation of an entry-level nursing program, graduate nurses are able to sit for the National Council Licensure Exam for registered nurses (NCLEX-RN©) (Rosseter, 2013). The NCLEX-RN© test for “ minimum technical competency for safe entry into basic nursing practice” (Rosseter, 2013, p. 1). The examination does not test for difference in graduate nurses, nursing programs, skill acquisition, expert knowledge, or performance over time. Therefore, the passing of the licensure examination does not validate that all entry-level nurses are equally prepared (Rosseter, 2013).

Those wishing to measure their own effectiveness in terms of providing customer service must first realize that each customer is different, with different needs and wants. This means that some interactions will be drastically different from others. This also tells us that to efficiently measure how effective we are at providing customer service, we will need to collect data from different customers, sources and situations.

Collaborate with members of the company to ensure an excellent client experience across all client interactions from needs assessment through delivery and follow up.

Research reveals that “76% of consumers look at customer service as a test of their value to a brand.” Give your customers value by answering their questions through customer support.