Sample Resume : Shared Services

9449 Words Aug 13th, 2015 38 Pages
Contents
2.0 Introduction 2
2.1 Purpose of this document 2
2.2 Context and Background 3
2.3 Project Scope 4
3.0 Background Research 5
3.1 Introduction to Shared Business Services 5
3.2 Mixed Track Record of Shared Services 7
3.3 Why does it make sense now? 7
3.4 Drivers for change 8
3.5 The ‘Do Nothing Option’ 8
3.6 The Potential impact of Shared Services 9
3.6.1 Amplify Service Performance 9
3.6.2 Expand Support Services Portfolio 10
3.6.3 Disseminate Authoritative Information 10
3.6.4 Standardisation and Data Aggregation 10
3.6.5 Generate Non-traditional Revenue source 11
3.6.6 Other Benefits of Shared Services 11
3.6.7 Non-financial benefits: 11
4.0 Scope of the Shared Business Services 12
4.1 Finance 13
4.2 Technology 14
4.3 Business Intelligence 18
4.3.1Business Intelligence Framework 18
4.4 People 21
4.5 Procurement 21
4.6 Transformation 22
4.7 Property Services 23
4.8 Primary Care Services 24
4.9 Communications and Engagement 24
4.10 Options available to the Shared Services Partners 25
4.10.1 Choosing a Service 25
4.10.2 SLAs 25
4.10.3 Migration from existing investments elsewhere 26
5.0 Shared Service Delivery Models 26
5.0 Present expenditure on backend across GM 32
6.0 Financial Savings 32
6.1 Benchmarking methodology 32
6.2 Estimated Savings 33
6.3 Estimated upfront costs 34
7.0 Few Successful Public Shared Services Organisations in UK 34
7.1 LGSS 34
Regional presence 36
7.2 Hooples: 36
7.3 NHS SBS 36
8.0 Operating Model 36
8.1 Operating Design Principles 36
8.2…
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