Sample Survey On Value Of Banking

These advantages led the smaller businesses to concentrate on convenience locations, better customer service, reduction of banking fees, waiving of ATM fees and the ability to cross-sell extra products and services. According to the research, in 2009 the consumers chose their banks based on traditional criteria, such as low account minimums, competitive rates, and convenient locations. (Case, pg. 2)

The bank that we have chosen is Public Bank that is located in Ayer Keroh area. In Melaka, the area that the bank is located in Ayer Keroh is considered as the industrial area and also housing area which is not bad at all as it could benefits not only the residents but also the workers that are working in the factories nearby as well. The bank is located in between shops, restaurants and some car services shops as well. There are a lot of parking spaces available almost all the time. The bank is also located near to a main road where the road is also known as “Lebuh Ayer Keroh” (the highway of Ayer Keroh) by the locals that will have a lot of cars passing as this is the road that the

Based on the findings, it was concluded that banks should concentrate on improving the value perceptions of the customers by taking into concern the easy design of the services, service perspective and compatibility of the services delivered.

Chapter 4 explained the results obtained from analysis of the surveys. The results were analyzed and significant findings were discussed further.

Results (what were the basic results of the study, how did the authors draw conclusions, how did they display their data, are their conclusions justified) (1pt)

Aijaz ,Shaikh & Karjaluoto (2014) carried out a literature review on mobile banking adoption. In their research report journal they acknowledged that e-commerce continues to play a significant role in the international business environment. They further stated that technologies and applications now focus more on mobile commerce, mobile computing among others. Consequently, mobile banking has been considered an instrumental channel of distribution and therefore research focus on its adoption. By the year 2017 there is a prediction that over 1 Billion people will be using mobile banking globally which is a representation of 15% of the overall number of mobile users. Statistics also indicate that around half of the overall number of mobile subscribers is unbanked. This therefore indicates growth opportunities for the banks and a current slow trend in adoption of the mobile banking application.

The results chapter provides information about analysis conducted and the the results of the research. This provides information through the help of collected data or information that is collected through the research.

This report contains detailed and explanatory notes on the Presentation of Findings of the fifty completed Research Questionnaires.

Technology 's impact on society has changed in many areas of our lives. Technology has changed travel, you can now book your own plane ticket without going to a traveler’s agency, schooling you can take classes online, and have access to doctors and medicine without having to leave your home. I chose to write about the topic of banking. With the help of technology banks are able to reach out to more customers and provide better services to them. How has technology affected the world of banking? What choices do we have when it comes to our banking needs?

As banks pivot toward accommodating to the needs of their customers, it is important to understand how to

By focusing on the customer experience, banks could shift their role in the consumer’s life from payment processors to trusted advisors.

(the final outcome from the analysis in the form of an answer to the research question. U may put all the findings in a tabular format in brief to highlight the key areas of drawing the conclusion)

Aljasser and Sasidhar (2013) stated, “in Saudi Arabia, both traditional banks and women-only banks function in parallel” (p. 9); however, men and women have separated buildings. This study will investigate female Saudi users’ perceptions toward online banking in Saudi Arabia. Statistically, this research will identify the factors that influence Saudi female users to adopt online banking. Online banking services are beneficial for the consumer; it offers remote electronic services for users (Wischnevsky & Damanpour, 2003). A convenient environment to do their transactions through online banking website (Montazemi & Qahri-Saremi, 2015). Also, online banking services can be used either through computers or smartphones (Sukkar & Hasan, 2005; Abdalkrim & Khrais, 2013; Beadnell, 2014).

Therefore, compared to huge online banking studies and relative few research available to help banks understand the adoption of mobile banking [Suoranta & Mattila 2003; Laukkanen & Pasanen 2008; Puschel et al. 2010], more studies to investigate what influences people to adopt mobile banking are necessary and demanded. Given that the chance of success in introducing a new product or service is highly related to the depth of understanding of what influences consumers to adopt this new product or service, this study employed the unified theory of acceptance and use of technology (UTAUT) with age and gender as moderating effects to elaborately investigate what affecting individuals to adopt mobile banking. The findings culled from this research can help banks execute intricate marketing campaigns and customize service options to cater to specific customer segments in the context of electronic banking. 2. Literature Review Literature reveals that abundant research on electronic banking has focused on Internet banking (also called online banking), whereas research focusing on mobile banking is relative little and receives underrated attention [Suorantia & Mattila 2004; Laukkanen & Pasanen

3) Are the efforts taken by banks to popularise banking been successful? ... Banking related general awareness -- 6 2013 TWO.