Sandra's Dilemma Case

Satisfactory Essays
Sandra is very polite and personable to all callers. She can improve by following proper procedures for collecting the NAPE and following scripts. She's had a recurring q.c. issue with putting in a note for customer service on the JPM prayer lines. She also needs to pay attention to resources that are available to her while on the call to answer caller's questions appropriately. She is doing well with taking orders and following a scripted prayer. Overall, she's a solid agent.
Get Access