Dalman and Lei have invested a lot of time and experience in developing Sandwich Blitz into a profitable and a friendly place to work. They are now attempting to develop a way so that their operation works more efficiently by having customers place their orders through an electronic ordering system. With this new implementation of technology, they are hoping the mistakes they have discovered in their current process will be eliminated with this new technology. Customers will be able to select their items and submit them electronically so the employees will have one less point of failure in satisfying requests. The staff at Sandwich Blitz will also feel less stress because they will not be overwhelmed by the plethora of customers in the location …show more content…
The managers are crucial to the implementation of this new technology because they will drive the change in each of their individual locations. There are essential items that need to be covered to make sure this new system works as Dalman and Lei envision it. In order for the system to become effective Dalman and Lei along with the location managers must have honest discussion and believe in the vision which Sandwich Blitz is taking. They need to market this technology showing it is friendly and easy to manipulate and educate their customers so they can see that Sandwich Blitz will be able to provide even better customer service than before (Bateman & Snell, 2013).
The managers especially need to strive for better team building through team building exercises and strive to get the buy in of their staff so the system functions and the employees share the vison and do not get frustrated with the new technology. The managers also need to talk frequently about the technology and the future vision for Sandwich Blitz and how this change could modify the environment for the better for the entire organization (Bateman & Snell,
I feel for the project to be successful the team should stay on track with our deadlines and stay within the budget. Kudler Fine Foods has a precise timeline that needs to be met and has a definite budget to keep. The project will be successful if we stay within plan that has been set. The team will be in charge of programming, implementing, handling the design, training, and supporting of the system. By giving customers a physical reward for shopping with Kudler Fine Foods, customers all more likely to shop with Kudler more often. The primary expenditure of the system will be outweighed by the gain of frequent shoppers and fresh new customers. The market research on this project has proved that the profit will exceed the project possibility. The program is anticipated to be a
A1. Viability of Product or Service: Spice King is an Indian Cuisine and Sweets restaurant located in Renton, WA. Their current site, www.spicekingrenton.com, could use some work to increase their web imprint and bring more business to the company. The restaurant is located within a small ethnic grocery shopping mart on a side street in Renton. The restaurant is frequented by the local shoppers but offers so much more than just a quick lunch. They offer a range of Indian food and desserts and offer delivery and catering. Delivery and catering orders are primarily done via phone call. Customer feedback shows because of current site deficiencies, few orders are
This project ‘Grocery store’ will focus on small aspect of the grocery enterprise simulating a customer buying items by selecting them on a form as if taking them from the shelves. They can then see their subtotal and tax and finish the transaction. A store employee level user can view certain reports on inventory, customer activity and personal information using data stored in the tables. Employees will also have to log in to use the system. Their information will appear in reports that managers run.
Use the following sections to guide your development of your integrated IT plan for your chosen business strategy. Part 2 IT Enablers Opportunity You are interested in introducing several information technology solutions as enablers to deal with some of your new coffee shop issues. Background Given your new strategic focus for your grandfathers coffee shop, what specific IT Enablers will help you with your business strategy implementation and thereby realize your value proposition for the future Example IT Enabler opportunities may include, but are not limited to, the areas of order management, inventory management, marketing and customer outreach, web site implementation and wi-fi. Be certain that you are creative in choosing your IT Enablers so your IT Enabler Opportunity is a very strong value proposition for your new coffee shop and customers. Your value proposition should include value creation activities to enhance productivity, maximize convenience, and improve communications. Task Document the IT Enablers investment which your grandfathers coffee shop could use to increase revenue, reduce costs, and thereby create value. A few questions you might want to address in your documentation for your team report include What IT Enablers would you deploy at your coffee shop and how will your business strategy benefit from the
2. They should also set up the broadcast to inform customers to collect the food after taking the order and then customers can go to salad, drink area and payment line. This needs them to create a separate area for the collection at the end of the interactive line.
Dave & Buster’s, Inc. utilizes various systems for its day-to-day functions. Because the technology in the organization must support restaurants, warehouses, and the corporate office, several systems must be integrated to work together to support all the activities of the organization. Dave & Buster’s restaurants, known as stores, require detailed point-of-sale, or POS systems, labor systems, and inventory systems designed for restaurant use. Warehouses require inventory systems, which also tie into the financial system. The corporate office requires a financial package that supports approximately $521 million in revenue per year and inventories of
Chick-fil-A is one of the most successful fast food restaurant establishments in the country. With over 1,300 locations in 37 states in the Southern U.S., they continue to grow the brand by expanding to new territories (Chick-fil-A Company, 2009, para 1). In 2008 Chick-fil-A has seen a 12.17 percent sales increase over the chain’s 2007 performance and a same store sale increase of 4.59 percent (Chick-fil-A Company, 2009, para1). Throughout the years Chick-fil-A has come up with many innovative ideas to continue expanding business and satisfying their loyal customers. One of the ideas was to offer different types of restaurant set-ups to cater to customer’s needs. The different restaurant set-ups include mall/in
Portability of the customer rewards program is also critical to the evolution of Kudler Fine Foods. The group recommends that Kudler use a web-based Point of Sale system that will use the web browser to access and update data. This will also give the organization some disaster recovery and contingency options in the future. The use of many portable devices including tablets, laptops, and smartphone’s will give the organization portability and contingency with little to no application configuration.
Kudler Fine Foods is a much renowned food store, established at the different locations in California. The main focus of the store is to have ‘profit maximization’ by providing quality products at appropriate prices, in comparison of the competitors. The firm also wants to satisfy its clientele. Through this objective, the store wants to acquire major expansion. It currently wishes to enlarge its services by attaining perfection in the in the operational activities. Kudler also desires to increase the 'consumer purchase cycle ' which they hope will result in an increase of both profitability as well as loyalty. Kudler 's latest idea to increase its revenue is to implement a customer rewards program that will record customer purchases that
SWOT Analysis: Case study Sandwich Blitz Sandwich Blitz is an up and coming restaurant that has 8 stores open for business and looking to expand. With the right business plan and executives in place, their expansion is sure to be a success. When looking to expand using the SWOT analysis will help execs summarize important facts about the internal and external factors affecting the company. Being a well-known restaurant in an area where there are corporate America and thousands of college students is a strength. Word of mouth is a very significant part of marketing and plays a big part in expansion, the more people that are familiar with the company the more clients the business is bound to bring in.
These platforms are currently at a 50% installation rate as of March 2016, and Sonic expects to see the rest of its locations operating with these new systems by the end of 2017. Their point of sale system is different than others in the QSR industry in that it offers a more customized experience for customers, while also streamlining service and reducing waste (Murphy). This point of sale system also has the future potential to connect to customer’s mobile phones for further descriptions, while also featuring a touch screen for ease of access. This new technology will replace a system that is currently over 20 years old - Sonic may sometimes brand using their “retro” vibe, but antiquated systems set no one up for success (Kelso). This new technology is also said to drive their average check upwards by several points; Chairman, Chief Executive, and President, J. Clifford Hudson, reported not only a 2.2 percent increase in stores who had begun using this new technology, but also stated a whopping 33.8 percent rise in profits, for the same time period. This increase in profits can be related to the fact that the new POS system is not only beneficial for the customer, but also for the restaurant and employees - while minimizing waste, it also makes some things such as theft, miscommunication, and
During week two, Learning Team B will take a thorough look at the Olive Garden Italian Restaurant chain. Team B has decided that a new appetizer item should be added to the restaurant menu. The appetizer item being considered is cheese filled breadsticks served with Marinara sauce. The team will begin this marketing plan by giving an overview of the Olive Garden Restaurant, along with a detailed description of the new menu item being considered. They will also explain why marketing plays an important role in the restaurants success. A SWOTT analysis will be given to introduce all the strengths, weaknesses, opportunities, threats, and trends that should be considered prior to
In this assignment, I have a friend who is setting up a sandwich and snack bar to provide lunches for workers at a local industrial estate. To help him out I have agreed to design a promotional campaign. It is essential for this sandwich and snack bar to be located inside the local industrial estate. The sandwich/snack bar is aiming to provide lunch to the workers working at the industrial estate on a daily basis, which includes a seating area. To start of the new snack bar/sandwich bar, employees working at the snack bar would be handing out free samples of the fresh different flavoured sandwiches, Panini's, and samples
A. What are the advantages and disadvantages of Pret A Manger organizing itself so that the individual shops make the sandwiches that they
The organisation I have chosen to examine from an operations management and decision making standpoint is McDonald’s, a worldwide chain of fast food restaurants, which are run either by a franchise, an affiliate or by the corporation itself. There are over 31,000 branches of McDonald’s worldwide1. It is estimated these restaurants serve a collective 47 million customers daily2. The restaurants mainly sell customers traditional fast food fare such as burgers, cheeseburgers, French fries, fizzy drinks and milkshakes, in addition to breakfast, dessert items and (in response to growing health concerns in the consumer marketplace) healthier items such as salads and