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Sandwich Blitz Case Study: Dalman And Lei

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Dalman and Lei have invested a lot of time and experience in developing Sandwich Blitz into a profitable and a friendly place to work. They are now attempting to develop a way so that their operation works more efficiently by having customers place their orders through an electronic ordering system. With this new implementation of technology, they are hoping the mistakes they have discovered in their current process will be eliminated with this new technology. Customers will be able to select their items and submit them electronically so the employees will have one less point of failure in satisfying requests. The staff at Sandwich Blitz will also feel less stress because they will not be overwhelmed by the plethora of customers in the location …show more content…

The managers are crucial to the implementation of this new technology because they will drive the change in each of their individual locations. There are essential items that need to be covered to make sure this new system works as Dalman and Lei envision it. In order for the system to become effective Dalman and Lei along with the location managers must have honest discussion and believe in the vision which Sandwich Blitz is taking. They need to market this technology showing it is friendly and easy to manipulate and educate their customers so they can see that Sandwich Blitz will be able to provide even better customer service than before (Bateman & Snell, 2013).
The managers especially need to strive for better team building through team building exercises and strive to get the buy in of their staff so the system functions and the employees share the vison and do not get frustrated with the new technology. The managers also need to talk frequently about the technology and the future vision for Sandwich Blitz and how this change could modify the environment for the better for the entire organization (Bateman & Snell,

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