Satisfaction Among Student Towards Library Facilities and Services

3343 Words Jun 27th, 2012 14 Pages
I. INTRODUCTION
A. Terms of Reference.
On the instructions of Prof. Madya Dr. David Loh Er Fu, this report by Hizrul Ashraf Bin Mohd Razali, Muhammad Zulhaimy Bin Zamri, Mohd Istiqamah Bin Mohd Shafix and Muhammad Izwan Bin Hussain investigates the level of satisfaction on library services among part 5 Finance students in the UiTM Malacca City Campus. This report consist of 27 pages was called for on 11 April 2012 and to be submitted b 24 May 2012 together with his recommendations.

B. Background of Study
UiTM City Campus Malacca was launched on 26 Mac 2007 by the Y.A.B Ketua Menteri Melaka, Datuk Seri Haji Mohd.Ali bin Mohd.Rustam. UiTM Malacca City Campus which is situated at Jalan Hang Tuah, started its operation on 15 December 2006 and
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D. Purpose of Study The purpose of this study to investigate the reasons why students come to library, the level of student’s satisfaction on library service and the importance of library services to them. At the same time, this study also measures the overall performance of library in UiTM Malacca. Based on final results, maybe some action can be taken to improve if any problems arise.

E. Objectives The following are the objectives of the report: I. To investigate the satisfaction level of Part 5 Finance students in UiTM Malacca on facilities and services provided in library. II. To examine the importance of the library facilities and services to Part 5 Finance students in UiTM Malacca. III. To identify the reasons for Part 5 Finance students use of the library facilities and services.

F. Significance of Study
This research is done because the researcher hopes that this report can give benefits to specific interested parties regarding the library services and facilities provided by UiTM Malacca Campus.

1.The Researcher
This research can improve our basic knowledge and to get a better understanding towards services and facilities provided in the library . The information and knowledge gather by the researcher from this research will help the researcher in preparing for the future, especially when doing another research.

2.The Respondents
The respondent can get a lot of benefits
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