Schemener's Process Matrix

The customer service representative’s first priority is always the customer. Whatever the customer wants, ideally, the customer gets. However, when the customer service representative conducts the search with respect to locating the desired product and shipping the product at the desired shipping address within the desired delivery time sometimes becomes a burden. There are often times where the closest warehouse does not have the requested product in stock and other warehouse locations need to be conducted. In that event, the customer service

* As the company is planning to expand itself, maintaining a good track record of on time delivery can be helpful.

Trump Entertainment Resort is a part of the hospitality, gaming and entertainment industry. Since its inception in the early 1980’s there were numerous purchases of various properties such as the Trump Plaza Hotel and Casino, Trump Marina and the Taj Mahal which was purchased during consecutive years. Financial trouble began for Trump Entertainment Resort during the purchase of the Taj Mahal property which during the final phase of its purchase, risky securities were used in effort to fund the takeover smoothly. Due to this purchase Trump Entertainment Resort suffered a financial blow and attempts to repay their debts became very difficult to accomplish. These activities became a predecessor

The Australian casino industry is a $5.7bn industry that boasts a healthy profit margin of almost 16%. However predictions for 2016 and onwards is for a return to modest growth of approximately 1.9% - down almost 40%. A mature industry with eight organisations, nearly 90% of its revenue is shared amongst its two largest players – Crown Resorts Limited (Crown) and Star Entertainment Group Limited (Start) (Little 2015). Although the core business is to do with gambling services, the major players also offer accommodation, entertainment, and hospitality services.

For Delivery Schedule, by understanding their schedule, it helps us to be able to have proper discussion with the vendors. This would ensure that the needs of a product can be delivered on time without the need of long waiting as it would cause the restaurant to incurred losses due to shortage of ingredients.

Deliveries on the same day or next day at a time chosen by the customer.

Short-Term: To build and maintain sales in the current catering market it serves while controlling its sales and marketing overheads

most basic requirements must be met when it comes to customer’s comfort and that is where

Due to the large growth within the gaming industry, a great number of gambling locations have been opened all around the world. The main goal of every company in gaming industry is to make money and attract many a customer. As a result, it will lead to increase the competition. Crown Casino stays to be the major players in terms of hotel services, resorts and entertainment facilities. Crown Limited’s competitors could be Echo Entertainment Group, Tabcorp Holdings Limited and Centrebet International Limitedcould.

The preferences of the customers is taken care and it is demand driven and customer oriented.

To meet the customer expectation with regards to delivery, we have to control production and maximize the time given after the customer

If we use Shanghai Kerry hotel as an example, Kerry hotel contract with Kerry Properties Limited to build a one-stop experience area. (Both Kerry Properties Limited and Shangri-La are belong to Kerry Group, which is involving with hotel industry, real estate industry, Beverage industry, grain and oil industry, shipping and shipbuilding.) In this area including various well-know shops, attract lots of middle and high-income group; white-collars are work surrounding, and even people from aboard. Kerry center’s establishment is not only brings more profit for Kerry Group, but also give more convenient for Kerry hotel’s customers. Shangri-La proved the advantage on service and brings a totally vibrant, innovative, modern, new environment to all coming customer, to explore different customer base. And until now, I will say Kerry hotel is successfully entering our field of vision. Compare with the Himalayas Center, which is across the way, Kerry Center are much more lively. Himalayas center has similar managing idea, is including a hotel, a gallery, a shopping center, a cinema. Himalayas center is open early than Kerry, but there are fewer customers and fewer stores. So it is use another approach say that Kerry is successfully come and stay at this

Application of revenue management techniques is perhaps the most important part of hotel operations. In this assignment I will try my best from my learning to provide

requirements, a customer may not see what will be delivered until it’s almost finished. By that time,

passengers. Furthermore it was also an attempt to study and analyze what the customers needs,