Scm in Banking Sector

These advantages led the smaller businesses to concentrate on convenience locations, better customer service, reduction of banking fees, waiving of ATM fees and the ability to cross-sell extra products and services. According to the research, in 2009 the consumers chose their banks based on traditional criteria, such as low account minimums, competitive rates, and convenient locations. (Case, pg. 2)

From 1960s to 1980s, financial institutions used customer-centric strategy to increase customers’ loyalty and advancing their own competitive power. Commercial banks began to provide individualized products and services to customers based on their characteristics and requirements with the most convenient way. In this period, capital management services began to develop rapidly with the help of traditional loan services, investment services and consulting services. The management services are different from traditional services and they can help customers reduce investment risk and gain higher profits.

Time factor: Liu and Arnett in their study identified time factor as one of the prime factor that in E-banking service quality feature for the customers. Saving time is an importance factor which influences the customers prefers to use e-banking. (Beer, 2006). Banks can make the information of products and services available on their site, which is, an advantageous proposition. Prospective customer can gather all the information from the website and thus if he comes to the branch with queries it will be very specific and will take less time of

Simply, the banks perform financial intermediation with the deposits of the customers/ business and then lending out that money to earn profits. The banking system concern, it plays a vital role in any country economy by encouraging investment activities as well as money savings. Moreover, online baking, providing debit and credit cards, ATM facilities, providing safe custody of valuable items and lockers are some of the facilities provided by banks to make their relationship with the customers more effective and efficient.

As their name suggests, they only execute their operations online. Customers can only be in contact with their money over the internet since they do not have any physical branches. Because online-only banks require lower overhead costs, they have the capability to offer more free services and higher interest rates compared to a traditional bank. Online banking provides many customers the convenience of handling their business at any physical location as long as they have access to internet. This is possible because of the variety of services that online banks provide despite limiting interaction to only the internet. Some of their services include applying for loans online, transferring funds and paying bills online. While the convenience of being able to access banking through the internet is worthwhile, there are limits to it. For example, making large deposits to the bank is limited and can only be made through the mail, they don’t service cashier checks for transactions, and withdrawing money from the account is very inconvenient. Luckily, the role of the internet in financial transactions is becoming increasingly prominent so that spending money online is more accessible, but it is important to understand both the benefits as well as restraints of online banking. Nowadays, many large brick-and-mortar banks have caught on and provide some online services in attempts to

25. The cycle view of the supply chain is useful when considering operational decisions, because it specifies the roles and responsibilities of each member of the supply chain.

* The company distributes their merchandise through company owned retail stores and an on-line store. This distribution strategy enables them to build brand equity by controlling pricing, flow of goods, visual presentation and customer

Successful SCM is a function that adds value and increases the connection between the customer and the organization. Enhancing customer value and other value-added offerings is a driving force in the goals of an organization. SCM is a link to the successful achievement of those goals. Excellence in SCM brings real customer value and strengthens an organizations relationship with its

As a result, a new service “Tawasul” launched in the market and the reason why the Bank choose it as their competitive advantage because it provide all the differences a competitive advantage should hold and as will it met the banks objectives. As a service that is different “Tawasul” have it all. It is Important to the customer, distinctive as no other bank in the same market provide the same, superior .communicable, pre-emptive as it’s not easy to be cloned, affordable to customers and finally profitable to the Bank.

Customer Relationship Management allows the bank to manage the business relationship and the data and information associated with them. The idea behind it, is to gather all information regarding a client within the organization to give a unified and holistic view of each customer.

Oracle customers have the option to choose to build a warehouse using oracles DBMS software. Oracle offers the below mentioned data warehouse solutions. DBMS software, certified configurations, Oracle Big Data Appliance, Oracle Exadata X3 (X3-2 and X3-8), Oracle SPARC Super Cluster T4 systems with Oracle Exadata Storage Servers. The oracle products have an appeal to the current data warehouse market.

Bank Solutions, for a while, has been thriving and dominating the market place in its scope of specialty under the new management, owing the irrefutable success to the rigorous changes that have been undertaken since the new managerial executives took office. However, after a rigorous audit undertaken on the firm and its operations, it has come to our attention that Bank Solutions has operations and regulatory risks posing as a great security threat, and could prove disastrous for the institution and its existence. Despite the glorious flourishing of this firm, the flawless returns coming in day after the other and the incrementing numbers of customer institutions and partnerships, there are underlying threats that if not urgently addresses, in case of a disaster would see the firm to its turmoil. Below are findings relating to interoperability, security and operation gaps.

observation I believe that appointing more employees under General Banking department, maintaining time slots for each customer to serve, setting up of electronic calling machine for cash counter and customer service, setting up of query desk, replacement of core banking software by better one, regular arrangement of employee training workshops, appointing female employees, etc. will help to

 The delivery of new product capabilities to all customers, including those in rural areas  The unification of processes across the bank to realize operational efficiencies and improve customer service  Provision of a single customer view of all accounts  The ability to merge the affiliate banks into SBI  Support for all SBI existing products  Reduced customer wait times in branches  Reversal of the customer

Similarly, banking products such as insurance, property and financial investments, which till a decade or so ago required cumbersome processes and paperwork are now conveniently possible with a few clicks on your mobile phones. Cash withdrawals have shifted from the branches to the popular cash machines (ATMs) with their ubiquitous presence all over the country and in most places around the World. This has resulted in shutting down of several bank branches and corresponding cost reduction. The remaining branches are being retooled for branding and merchandising in high streets as well as meeting places for retail customers dealing with more complex products such as financial investments and mortgages. Whereas footfalls at bank branches started falling in the 1990s with the spread of ATMs this trend was further augmented with the Phone Banking service introduced around the same time which allowed customers to talk to a bank representative 24/7 all days of the year for a range of services. This service became popular for speedy and convenient service delivery, however, over the last few years is reported to being seen in a decline as new technologies are taking over.