Scope and limitation of a hotel reservation system

1652 WordsDec 23, 20137 Pages
Scope and Limitation for Online Reservation System Scope and Limitation Femar Garden Resort and Hotel still uses a manual procedure in keeping records of their clients and past, current and upcoming reservation of event and rooms. In making a reservation the client must fill-up some forms such as waiver/ gatepass and the reservation form before proceeding to the cashier for payment. This type of process best applies to walk-in customers only since they have the privilege of looking around the rooms and facilities. As for phone call reservation same process applies but it takes more time because of too many inquiries and question, and because it is not a face-to-face transaction error is inevitable. With the use of online…show more content…
This will also serve as a gate pass for the clients when they came-in to the resort. 12 Cancelation of any reservation can be made a day before the target date, no refunds for the clients who already deposited their down-payment. The log-in module is the registered user way of gaining access to the additional content of the website not available to unregistered guest. The monitoring module will display an overview of the system, the administrator is the only authorized person to view and manipulate the content of this module (Calendar Overview, Room Overview, Confirmed Reservation Overview, Pending Reservation Overview, Not Completed Reservations and User Overview). The report module displays all the past, present and upcoming reservations/ events held in the resort which can be viewed in a month or week display. This will also generate a report about which month has the most reservation made, reservations/events that has been cancelled either by the client or terminated by the system and what type of event packages is usually availed by their clients. In file maintenance administrator can edit, update and add new offers to their system, updating of account user is also included. 13 The Help/Frequently Asked Questions (FAQ) module answers the often encountered problems by the users
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