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Sears Social Responsibility

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Sears and Corporate Social Responsibility
Introduction
At one time, Sears prided itself as “Where America Shops” by staying in touch with consumers and upholding high product, employer, and customer standards. Today, Sears struggles to remain a prominent American retailer. The company’s present business model reflects a poor grasp of corporate social responsibility (CSR). While the company’s commitment to sustainability shines, these accomplishments are overshadowed by CSR pitfalls. Riddled with lawsuits, workplace issues, and a poor reputation with the US Equal Employment Opportunity Commission, the Sears consumers know today has a mediocre understanding of CSR.
Lawsuits
Product Lawsuits
Consumers recently filed a class-action lawsuit against …show more content…

Sears shareholders perceive this venture to be alienating, as it leaves the value of Sears solely in its brick and mortar stores. With Sears reporting losses in every quarter since 2006, Lampert’s plan further frightens shareholders and raises questions about his faith in the company. As a result, shareholders have filed a class action lawsuit against Sears Holdings, in an effort to stop Lampert from going through with the sale. The CEO’s decision to sell real estate holdings belonging to Sears is another unwise CSR decision, as it disparages the company’s shareholders.
Student Insight Before researching this paper, the students knew little about Sears’s CSR commitments and ventures. After reading about lawsuits tied to Sears Holdings, they observed that Sears trivializes its customers, suppliers, and shareholders and makes poor decisions. Refusing to admit fault in the washing machine lawsuit exposes Sears’s contempt for customer satisfaction. CEO Eddie Lampert contributes to this by making selfish decisions, undermining those who believe in Sears’s success.
Diversity/Equal Employment …show more content…

This suit charged Sears with subjecting an African-American female employee to race, sex, and age discrimination. When the woman complained to Sears about the discrimination, they retaliated by harassing her. The employee worked in loss prevention at several Sears stores in Oklahoma City from 1982 until she was fired in 2010. She was overlooked for promotions several times –these promotions going to younger, inexperienced, white males. When the woman went to the EEOC to file discrimination charges, she faced worsening work conditions by Sears, and was eventually terminated. The court ruled in the woman’s favor, awarding her $100,000. In addition, Sears promised to post its anti-discrimination policies throughout its stores. This conscious effort to improve the working environment in the long run was a positive move for Sears –it shows that the company is willing to take positive actions and meet the needs of its employees, as well as prevent future incidences like

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