Section 2 BSBCUS401B Essay

All ought all employees should be involved in best customer service delivery possible there should be place for executive service leaders and managers within the organisation. A person who successfully creates a customer-focused culture would have a huge impact on business success through employee retention and customer loyalty.

Florence Nightingale, considered the founder of modern nursing, first began to establish nursing as a profession during the Crimean War. Since then, nursing theorists have continued to expand on the thought that patients are made up of more than just the symptoms they present with, Abraham Maslow, Carl Jung, Dr. Larry Dossey and Dorothy Johnson, but none more so than Jean Watson. She developed a theory of human caring that contained several core concepts, these concepts lay forth the ground work for how we, as nurses, should care for a patient. These concepts included transpersonal caring relationships (going beyond ego to higher “spiritual” caring

As a customer service advisor we behave in a way that pleases our customers and gain trust, we also have skills to show to offer a happy and pleased customer:

1.1 Explain the importance of a holistic approach to assessment and planning of care or support.

2. Working according to the agreed ways means following the organisation’s policy and procedures in relation to pressure areas. It also means following the individual care plans and respecting the instructions in place. For example making sure a resident is turned every two hours, applying Cavilon cream on areas; fill in turning charts, prompt fluid intake. Under the duty of care a care assistant must always be aware of and raise concerns regarding possible pressure areas. Always record information in care plans accurately and in confidentiality.

In 1900, the death rate per 100,000 population for influenza and pneumonia (I & P) was 202.2; it was 22.4 in 2003. How much did the death rate due to I & P decline

_____ Psychology and "common sense" lead to the same conclusions about behavior and mental processes.

Looking at the outcomes, which are the result of the support plan, these include inputs, outputs and outcomes. In simplified terms, these items look like:

* Nursing care providers are not covered by this legislation and must make their own arrangements for the disposal of unwanted medicine through a licensed waste management company.

|As a consensus organizer it is important to look for those individuals in the community that are trusted, respected and able to take on the |

Understand own responsibilities, and responsibilities of others, relting to health and safety in the work setting.

-3 x 1.66 pts. = minus 5 pts. = 45 pts. out of 50 pts. = 90%

The customers verify in two types, internal and external. Here we will consider the internal customers for its direct effects on the company and its ongoing processes as employees, managers and technicians.

In the words of many industry professionals, losing a customer is the absolute worst thing that could happen to our company. This mantra

In order for the service employee to deliver on the customer’s expectations, the company (or management) must provide the necessary resources to fulfill the duties of the job. The success of the firm is also supported by the internal customers, also known as employees, and the satisfaction of these employees can influence the service encounters with external customers (Gremler, Bitner & Evans, 1994). It is imperative that management of the company delivers to the expectations of the employees in order to fulfill business goals and objectives.