Service And Holistic Understanding Of The Hospitality Industry

We must know which visitors we can expect. For example, guests for a wedding (because a wedding will be held in one of the halls of the hotel), or businessmen who come for a business meeting, or a family on vacation.

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

Luxury hotel segment is getting more competitive. Rosewood Hotels & Resorts have been competing in this segment more than 25 years with its distinctive individual hotel brands. On the contrary, guests want to see one unique brand, same quality and service at every hotel that they stay under one corporate brand name.

There are a number of support functions used by large hospitality businesses with the aim to support and improve the overall efficiency of a business. The four support functions I will be looking at are finance, customer services, marketing and human resources.

Hotels need to hire and consult a professional attorney. At the same time, the GM, need to know some basic knowledge of this field.

Security of the property, the customers and the employees is another area of concern. The hotel is well lit and has security cameras around the property.

Operations management concerns with managing of resources that directly produce the organization’s service or product. These resources are brought together by a series of processes so that they are utilized to deliver the primary service or product of the organization. Thus, operations is concerned with managing resources through transformation processes to deliver service or products. (Rowbotham, Galloway and Azhashemi, 2007) Since the mid-1980s, the rate of growth of major service sector categories as hospitality services, has been approximately double that of other industries (Daley et al., 1998). Due to the unique characteristics of service operations, such as heterogeneity, inseparability,

I had chosen Hospitality Management because every time you go to work you’re making someone's day

Hospitality jobs, which include hotel jobs, resort jobs, restaurant jobs and other food service jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving (Wang, Y. (2010). New trends in management have swept through the international hospitality industry in recent years and some have left without a trace while others have shown more staying power. Whether it be total quality management, employee empowerment, or re-engineering, each new management shares a common element. The main yet rapidly changing role of the manager in implementing change, facilitating employee performance, building effective teams, and assuring delivery of quality goods and services to the public(Wang, Y. (2010). The hospitality industry 's employment base is the largest of any industry in the private sector in the USA. It surpasses the agriculture sector and the auto, electronics, steel, and textile industries combined in number of people employed. The hospitality industry worldwide employs over 255 million people. Within the USA, the hospitality industry employs over 13.9 million people, or 11 per cent of the working population. Hotel employee turnover is a well-documented problem in the hospitality industry with reported turnover rates ranging from 31 percent to 43 percent to 58.8 percent in the U.S. (Ziegler, H. (2015). Turnover in the hospitality industry is reported to be "nearly twice the average

As a student, technology is an excellent source of information. This research gives us knowledge about the advantages and disadvantages of technology in hospitality management, this helps me in my other subjects especially I’m a student of Hospitality Management course. I learned from my research that technology doesn’t always have positive effect but it also have it’s negative effects, technology is suitable for hospitality management because it is the easiest way to socialize through internet. I think this will further enhance the hospitality management few years from now.

The rate of growth refers to the degree of growth opportunities in the market area. The hospitality industry rate of growth was measure on five dimensions such as rate of growth in industry sales, rate of growth new hospitality service sector and so on (Khairil Wahidin Awan, 2008).

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The hospitality and tourism industry has evolved a great deal since the first motel was established in 1925, in San Luis Obispo, California. A room went for $2.50 while today consumers spend approximately $550 billion on travel annually in the United States. Whereas the hospitality and tourism industry is vast, concentration will be placed on the cruise line industry. The research will explore the cruise industry, specifically Carnival Cruise on what segments of the general environment affect their influence. As well as what two forces of competition are substantial, with the question of how Carnival can improve its ability to address these forces. Additionally, Carnivals strengths and weaknesses will be discussed along with how they deal with serious threats.

The first guest contact with the marketing and sales department is usually through the hotel’s switchboard. A competent switchboard operator who is friendly and knowledge- able about hotel operations and personnel will make a good first impression, conveying to the prospective client that this hotel is competent. When the guest finally arrives for the function, the first contact with the hotel is usually through the front office staff. The front office

The tremendous growth of social networking, media and content available on the internet generated by consumers lead to the development of so called Big Data Analytics. The main concept of big data is to collect data and extract value out of the data based on the patterns and trends. This study focused on exploring and demonstrating the challenges or issues that are faced by hospitality industry, mainly the hotel industry and how those challenges could be overcome by implementing big data analytics. To aim at a specific company, this study is aimed at the big Global hotel chain Hyatt. The main reason behind choosing the hotel industry is there are lots and lots of data that are not being used, so there is a great scope for the big data analytics. So, where is this data available and how to collect it? The challenge here is to collect this big data and make use of it to extract information using big data analytics. Data like length of stay, room prices, feedback about the customer satisfaction about why a customer chose particular hotel or the reasons for not choosing that hotel etc., could be collected from various internet sources like Facebook, Linkedin, Twitter (social networks). The data from various sources should be collected continuously to let the organization keep updated with the customer sentiments and make changes accordingly. This should be continuous process. As the data is big it is necessary to have big analytics to extract information from the data available.