Service Between Virgin Atlantic And British Airways And Analysing With 2

Some of our service users have profound learning disabilities and their level of comprehension and understanding is very limited, however they communicate constantly.

The tacit collusion case to be discussed involves the illegal collusion and setting of fuel surcharges to commercial and cargo transatlantic fares between British Airways (BA) and Virgin Atlantic Airways (Virgin). The factors which contributed to its success will be discussed, as well as why, and its implications, of becoming public. To begin with, it would be beneficial to define both collusive behaviour and the nature of the competition involved in the aviation industry.

According to the Disability Discrimination Act 1995, a disabled person “has a physical or mental impairment which has a substantial and long-term adverse effect on his ability to carry out normal day-to-day activities. ” Around 11 million people in the UK are living with a limiting long term illness, impairment or disability with less than half employed. With developing technology,

I’ve told him that he can request Forerunners to liquidize his meal so he can order different kind of meals. Since then he is very pleased that he can have a variety to choose from.

If you do not already have a good disability policy, this may be an important opportunity to request disability awareness training for managers and union reps. Even disabled members may not be aware that they qualify for protection under the Equality Act 2010, or that they are ‘disabled’ according to the Act’s definition of a disabled person. Knowledge can be power, so publicise disabled people’s rights.

This also means more disabled individuals are receiving work in television, for example, such as jack osboune who has recently been diagnosed with MS. Also the Paralympics was a huge success in Britain bringing attention to people’s abilities rather than disabilities. In the workplace, policies and procedures when applying for a job in care such as CRB checks are mandatory, however CRB’s do not give a well-rounded picture of the potential employee’s opinions, so it is up to fellow staff members to challenge them if they are deemed to be discriminatory against the residents in their care.

1.3 Explore how a range of factors, societal attitudes and beliefs impact on service provision

This one day course for service users with learning disabilities, aims to introduce them to the company interview process and to develop their skills in simple interviewing techniques. Some areas covered are key features of a good interview, understanding verbal and non-verbal communication and assessing candidates through good questioning. This course will be suitable for service users who are interested becoming more involved in recruiting future employees. On completion this course, will enable service users to be more confident when working in partnership with managers and as well as gaining valuable skills that are applicable in the work place and daily living.

1.3 Explore how a range of factors, societal attitudes and beliefs impact on service provision

In line with The Data Protection Act 1998 to protect the confidentiality of my service user I will identify her with a different name. Carol is a 28 years old female who was born with Spina bifida which has resulted in her suffering from total paralysis of the legs and has also affected her bowels and ability to urinate leaving her doubly incontinent and dependant on catheterisation, Carol uses an electric wheelchair to enable her mobility and requires 2:1 care with daily living activities involving personal care, as well as her physical disability Carol also has learning disabilities due to a diagnosis of Hydrocephalus which is a result of excess fluid build up on the brain which causes pressure and can damage the brain, this is being treated with a shunt. Carol also has Oral-Dyspraxia and although she is able to communicate well staff need to ensure that they communicate at the required pace for her as she sometimes pauses for a while and speaks slowly, she also has limited vision as she wear a prosthetic eye and when communicating with Carol staff must hold things up to her right eye to enable her to see them properly. Although Carol depends on fulltime support she likes to maintain her independence as much as possible and it is important that staff encourage her to do so.

This was an eye-opener for us to advocate for public transportation especially the bus to be modified to accommodate persons with physical disability using a wheelchair. A lift or a ramp could be provided for easy boarding of the bus. Additional space

III. “Determine how well the needs of adults with disabilities are being met by the travel industry” (1).

The objective of this research paper is to describe how the 21St Century utilized concepts , such as corporate social responsibility in relation with triple bottom line, to shift the airline industry into becoming a forward-thinking industry embedding sustainability into their core of business operations to create shared value for business and society. I will define corporate social responsibility and areas of social responsibility in the airline industry at the beginning of the paper and proceed with how it ties into the bottom line concept. Next, I will give brief examples of airlines such as JetBlue Airways, and British Airways how they apply these concepts into their mission. In conclusion, I will express my own thoughts about how different generations based their purchases and career decisions on these concepts.

Virgin Australia which was formerly called Virgin Blue is the Australia’s second largest airline. The airline was started in 2000 by British business tycoon Sir Richard Branson and former Virgin Blue CEO Brett Godfrey. The airlines started as low-cost carrier, but went on to become a “new-world carrier” (Virgin Blue media release, 2011). This low cost airline went on to become a full-service airline by 2012 with the name of Virgin Australia. Since the year 2000 the airlines grew rapidly and posed threat to Qantas airline and over the years Virgin Blue looking at the marketing trends and characteristics of the aviation industry grew into a Full Service Airline and is considered a four star airline by research consultancy firm Skytrax.

Service customer interaction can also be between the customer and technology. The customer may be required to interact with technology in a technology based service encounter to experience the service on offer. In such a service encounter the customer is in control and might be willing to participate but not possessing the necessary skills, knowledge and abilities to operate the machinery for example for a customer to purchase goods online or book a hotel reservations using the company’s website requires the customer to be computer literate hence when not and fails to place an order the service on offer would be deemed by the specific customers as of poor quality. Lovelock and Gummesson (2004) suggest that the service offer and encounter are less variable when machine-intensive technologies are utilised in service encounters since variability of the service encounter posses a great threat to the quality of service on offer. In a case where the customer successfully interacts with the technology in the service