Service Coordinators ( Scs )

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

Quality of service should be one of the most important and well monitored goals for any medical facility, from your small town family doctor’s office, to nursing and rehabilitation facilities, all the way to large hospital systems. The quality of service provided in a facility doesn’t just affect the patients. Quality of service also affects the bottom line, or whether or not the hospital system is profitable. In order to better access the system’s current quality of service and to devise improvement plans I would need to explore issues that have significant effect on quality of care such as, patient satisfaction and retention, medical errors

Clients have their personal choices and preferences when they are receiving services from the service providers. The care given will depend on whether the clients have

Patient satisfaction: This issue can affect funding, revenue and reimbursement from insurance providers. Patient satisfaction can be affected by nearly any aspect of the hospital experience, surveys are done randomly to gain insight on the patients overall treatment at the facility. Negative feedback can cause assumptions about treatment and quality by the HCO as well as decrease in incoming patients.

The managers from the position of observer were critically analyzing differences of service provision between a service and patient’s perspective. The ward manager by reviewing the findings will make recommendations for the service which builds on the positives and address any issues which impact upon the patient care provided.

My experience interacting with minorities and medically underserved individuals has taught me cultural competence by gradually learning the capacity to understand other people’s experiences and sufferings in a way I never had before. By working in family and free health clinics, and volunteering as an EMT and a hospice aide, I have personally seen some of the health disparities found in our world. I have witnessed how a lack of insurance, monetary income, or health education affects one’s decision to attain primary health care. Furthermore, my experiences with emergency medicine teams serving culturally diverse communities have helped me to be able to see how healthcare professionals handle crises while not losing the ability to think logically and rationally when striving to treat people’s illnesses, instead of focusing on their

Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two

Practitioners should be prepared to understand and account for the special needs of minorities. As reflected throughout this volume, this means that we need to consider carefully in our practice the dimensions of race and ethnicity, including not only their significance for human functioning but also their impact on service delivery. In this regard, Pecora, P. J., W. R. Seelig, F. A. Zirps, and S. M. Davis, eds. (1996) assert: "Training

Providers do not have any control over their patient population and hospitals attract specific patient groups based on the services they offer. Interpreting outcome data and rates, especially for different groups of patients may not be the best data to determine quality of care as these rates can also be tied to specific patient characteristics rather than care delivery. Also, comparison among these various groups will be considered to be unfair unless they are adjusted for risk. Including a case mix index is one way to account for the clinical complexity of procedures performed. Even though there are techniques to account for this variability, many of it can go unexplained and has the possibility of inaccurately ranking providers based on patient outcomes.

According to the results of a survey conducted, by 2050 the population of the United States will predominantly (more than fifty percent) consist of the non-whites. With this fact in mind, it would be highly advisable to meet the anticipated changes. in order to ensure a fully competent and ethnic-minded workforce. Different ethnic backgrounds come with their particular cultural specifications, which call for a person with an in-depth knowledge of these specifications in order to accord satisfactory attendance to the patients and clients (Mason, 2012). Furthermore, many patients and customers feel more at ease with someone they can relate to, be it ethnically, in terms of gender, background or even religion. It remains an unquestionable fact

The need to improve quality in health care is increasing and a major component of quality health care is patient satisfaction. Patient satisfaction is critical to how well a patient does and research has identified a clear link between patient outcomes and patient satisfaction scores. Patient satisfaction can be an indicator of provider performance and an important dimension of value-based health care under the Affordable Care Act.

Recognizing that ethnic identity is only one facet of diversity. My clinical practices involve serving many individuals who have diverse personal and cultural identities. During case conceptualization I routinely ask clients to describe their own values and perspectives to add to my understanding while increasing their comfort. As I serve an increasingly diverse population, keen observation and feedback from clients will continue to illuminate pathways to expanding my awareness and understanding. I see no end to my professional journey to provide culturally responsive

An increase in the satisfaction of a customer with medical professional personnel is what enhances overall satisfaction with a certain facility. The first step in ensuring that this is achieved is recruiting personnel with the necessary skills and experience. According to Chang, the general administrative personnel have little influence on the quality of services delivered, client satisfaction and trust. Medical facility sustainability can be achieved through maintaining a high quality of customer services, understanding their preferences and providing services that meet their expectations.

Customer service is developed by the patient’s satisfaction and the effect it has on the health care system. Customer service is the face of every business and specially the health care system which it provides leaders with an idea of how the business should look or act. The healthcare systems benefit from the opportunities made by patients. Patients should be the instrument to provide guidance while the physician advocates for the patient’s health. Customer service is a support system between the patient and the physician and without that support system then there is not guidance for a better lifestyle for patients. This is a competitive market that have a few limitations and those limitations start with customer service in healthcare and how to provide the best care for patients. These challenges that the healthcare system face will overcome those obstacles and bring out their best principles to make the system better. Patient centered care relates to customer service and should be recognized as the central focus. High- quality healthcare systems provide satisfaction to patients to show that their experience will be well worth it because their physicians care about their patient’s health.

The health care system of any country ensures that it maintains demand for its services and coverage of the same to the public. Coverage refers to the percentage of people in need of the health services who actually access them. The demand for and coverage of the health care services are impacted by many factors and client satisfaction is among them. The level of satisfaction to a service determines its future utilization.