Service Delivery Challenges Faced By Accommodation Establishments

The accommodation sector is about giving a warm welcome and taking the time to give customers a great experience. This sector includes all businesses that provide a place to sleep as part of their offer to the guests, including hotels, lodges, motels, backpackers, holiday parks and serviced apartments.

In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is ............. The researcher wants to find out what are the challenges that are faced by the hotels in Harare. The researcher embarks on this study to gain a deeper understanding of the research problem and to hone the research problem solving skills in the area understudy. The researcher carries out this research by desire to understand the challenges that are faced by hotels, and also to determine whether the findings will have the significance in addressing the research problem. Hotels are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is essential in attracting visitors to the establishment such as the star rated hotels. The research is worth doing because it provides a fresh insight about what solutions to implement so as to avoid future operational challenges that will continue to affect the operations of hotels in Harare. The study also sought to identify the challenges that affect the hotel operations in Harare with a view to recommend measures that can

Customer care and efficient operations can give hospitality related business a decided competitive advantage, and improved technology in hospitality industry which allows these businesses change in both areas.

Submitted to the Graduate School of the University of Massachusetts Amherst in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE September 2008 Department of Hospitality and Tourism Management

hotels. Scheduling and staff management is also seen as the primary justification as the Dwelling Hotels and Suites have 4 properties and there is seen as lack of scheduling the staff. And one of the most important thing which was also lacking in all its properties was Gemba Walk. Manager or Supervisor should walk and visit each

These findings specify an optimistic relation between hospitality, guest fulfilment, and the hotel servicescape, the second of which is the mediator working here. This supports the positive relations between hospitality and guest fulfilment. In today’s highly modest hospitality business, the communication between customer service and attractive service atmosphere will increase the level of guest fulfilment significantly. The relation between the perceptible as well as the imperceptible elements of service contributions will positively make the service skill more pleasurable and impressive for the guests. According to the author apart from the consequence superiority, customers assess the service excellence based on interface quality the procedure by which the service product is transported as well as physical atmosphere excellence, which is the quality of the physical atmospheres where the service is transported. Hospitality introducing behaviour is

At the same time career opportunities are offered to people interested in the industry (Chon and Yu, 2012; Tesone, 2009; Clarke and Chen, 2007). Hotels are considered a basic element of the industry and thought to be a physical need for a guest to feel safe and comfortable when sleeping away from their home environment (Littlejohn, 2003). An interesting fact that Taylor and Bush (1974) stated in their book, was the origin of the term hotel. It originated from France and was often used back in the 18th century to refer to businesses in the hospitality industry that made a profit from their guests. The term was passed on from the country to London with the opening of the Nero’s Hotel (Bush and Taylor,

The individuality of each boutique hotel means it’s difficult to decipher what the sector’s target customer base is. Generally they tend to be fairly upmarket and therefore will attract people of decent wealth, but ultimately the customers are of varying ages and professions. Relating that to products and services, I’m going to use the example of business people and how they’re catered for in Montagu Place in London. The products and services they offer (Table 3.0), are basic requirements for a business person. Wi-Fi is essential to access emails and work, the same day laundry is important to have a clean suit for a next day meeting, elegant driver service may be necessary if without transport, meetings and event spaces for conferences, airport transfer and boarding pass printing should they come from abroad for a business trip, and wake up calls to ensure they’re awake in time for whatever commitments they may have. These

In this paper, it gave out a detailed literature review about the challenges among hospitality operations and consequence. It referenced nearly 30 latest reputable sources. Through these extensive literatures, the authors understood the issues

"A customer is the most important visitor to our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work; He is the purpose of it. He is not an outsider to our business; He is part of it. We are not doing him a favour by serving him; He is doing us a favour by giving us the opportunity to do so."

Hotel accommodation sector is one of the highly contributing sector in UK service sector economy. It consists thousands of hotels rooms across the country ranging from small B&B hotels rooms to most expensive hotels in the world.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

Condition: Skycity Grand Hotel is attached with Skycity Convention. It is newly refurbished which has room is spacious and larger window with views and lights. The hotels has given more hard work to cleanliness, safety, tidy, neat and clean of hotels. The Skycity entertainment complex, featuring has 24 hour casino, sky tower and 20 more than restaurants, cafes and bars on just walk of the hotel. The hotels has their own paid parking for their guests.

The land for the operation of a lodging facility has been considered with regards to access of the hotel, potential hazards, availability utilities, a potential for flooding and other concerns to those traveling to and from, as well as staying or operating the lodging facility. The consideration of the site is an important first step to undertake to determine the feasibility of this hotel. This conclusion of this stage will determine if the site will be appropriate to accommodate the construction and operations of a lodging facility. We will consider the appraisal that was supplied to us from the clients for this section as well as information provided by FEMA, Tallahassee Property Appraiser and Google maps for purposes of provide a visual

Accommodation has two components with in its self, serviced and non-serviced. Service is ‘The action of helping of doing work for someone’, this means a hotel or apartment which provides maid service and often provides catered food. An example of a serviced accommodation is The Hilton Hotel where are you able to go to the restaurants and be waited on this hotel also has maid service.