Essay about Service Encounters at Hair Salons

In order to validate Snazzel’s services as excellent the customer experience will be measured using the “five service quality dimensions” (Grewal, 2014, p. 404). Two dimension of quality service are reliability and assurance (Grewal, 2014, p. 404). Reliability is measured by a business competence and ability in the skills which they preform (Grewal, 2014, p. 404). And assurance is the customers trust in the businesses’ ability to meet their needs (Grewal, 2014, p. 404). Snazzel has one hairstylist who is also the owner her name is Nazare Mondragon. Before I met Nazare I bounced from salon to salon because I was never satisfied with the services which were provided to me. When I met Nazare she was working for an Aveda salon and she was able to make my hair do things I did not think it was capable of. I have always had long hair and trusted Nazare so much that I allowed her to cut six inches of my hair off and I loved it. The delivery of all of her skills from highlights to haircutting and

Going through cosmetology school gave you the expertise you need to cut and style hair. People come to you because you make them look and feel their best. Unfortunately, you never know when an accident can happen, and no amount of training or professionalism can prevent every mishap. When these things do occur, you want to make sure you and your business are protected with the Cosmetology Insurance Program through Foy Insurance.

Before I graduated from high school, I devised a five year plan for myself. First, I would attend SUNY Albany to obtain a degree in business. Then, I would attend a cosmetology school, acquire the 1,000 hours needed to take my state board exams, take those exams to finally secure my cosmetology license. All of this would eventually lead to opening my own salon in the future. About a month before my graduation, an ambulance bolted my mom to the hospital.

Analyse the impact of client satisfaction on a hair/beauty business and explain the importance of meeting client’s expectations.

The entrepreneur I interviewed was, Dehra Battle. She is the owner and stylist at Hair Savvy Hair and Nail Salon. The salon opened up on the Spring of 2010. I have known Dehra for the past 10 years. She has been my personal hair stylist for the last 10 years. Being a close family friend, I have witnessed her trials and tribulations with being an entrepreneur. I choose Dehra, because she is a wonderful and hard working woman; she has a passion for helping others with self esteem by creating signature styles that will give any woman the confidence. Dehra was not satisfied with working under a salon owner who was not concerned about the workers safety and customer satisfaction. She wanted to be in control and create an environment that customers would love to attend regularly.

Having good communication skills is extremely crucial in the hairdressing industry, as well as any type of profession. Regardless of whether you are communicating with a client, colleague, employee or employer. Successful communication is key to any business, as it enhances trust and effective rapport between you and the other person.

Even though being a barber is fun, it also comes with responsibilities such as cutting, trimming, shampooing, and styling hair, trimming beards, or giving shaves. Clean and sterilize scissors, combs, clippers, and other instruments all of those are very important, because your customers satisfactory is number one priority. its very important to clean and sterilize your combs, clippers and scissors so you don’t give you clients infections and that would ruin your reputation as a barber because nobody want to have infections because of dirty clippers.

A survey certified that average women spend about $13,000 on makeup in her life time. Not only that, but also spend 300 hours applying it. Beauty tends to increase the self esteem of women, they think more positive of themselves. Along with that like anything else cosmetology has revolutionized throughout the years. Cosmetology has played an important role in lives of women, it does not only represent beauty, but also self confidence.

Nowadays, services dominate economy and generate most new jobs. This service encounter report aims to compare and contrast my own real-world service experiences using services marketing theories. Firstly, it will compare my two satisfactory encounters journals in East Coast Car Rentals and Ambient Hotel Colina to get the most satisfactory one. Secondly, two dissatisfactory encounters in Ray White Alderley and Myer will be compared to gain the least satisfactory one. Finally, I will give 3 recommendations for the least satisfactory encounter. Theories of level of tangibility, heterogeneity, inseparability, and perishability; level of customer service;

For a salon/spa owner, one of the best things to do is build a good relationship with beauty schools in your area. One of the main reasons for working with cosmetology schools is that students are taught to stay current with the latest styles and trends that customers want. Sometimes it can be challenging to accommodate every client and stay up to do date with trends. Many instructors and schools offer education classes where licensed cosmetologists are shown new techniques and styles to try out in the real world. It is not unusual for a salon or spa owner to sign their staff up for one of these courses to learn new ways to advance their skills. In fact, the owners often finance the course fee for all staff members to further their education, knowing it will in turn generate more clients and profit for the overall business.

When analyzing factual reports such as “The High Price of Pretty Nails”, it is very important to recognize its Social and legal implications. Recently Sarah Nir The New York Times reporter exposed the illegal treatment of immigrants in the nail salons. Nail Salons illegally abuse undocumented immigrants in New York City, because the government fails to properly enforce the regulations.

The job of a hairstylist is to create, develop, and enhance client’s personal appearance. However, it is not all about beauty, you have to be able to interact good with the costumers. Being a hairdresser, your job is to shampoo, cut, colour, and style a client’s hair. While you do all this, it is your duty to advertise some products and recommend what

The one issue I have with any salon, or spa is their over booking. Not all do that but some do and it drives customers away. Without your customers you have nothing, so treat them like you would want to be treated, with respect and not that they are only a pay

For all of those that have hair, all know how much getting a haircut can do to your appearance. When talking about becoming a barber you ask yourself these simple questions; - Do I really want to cut hair? - Am I willing to take the blame for something you mess up on? - Do I really want to cut kids hair? - Is the pay good enough? - How well do I think I'll be at being barber? - Are my communication, organization, and social skills up to a good point? - Am I willing to go through how ever much college I need to to become a barber? As long as you answered yes to these questions you should have a good chance at becoming a barber if you want to be a barber that bad. Barbers have a huge impact on your appearance because your hair can make

The beauty salon has become an almost iconic figure in Western culture and Southeast Asian culture as well as in modern generation. The beauty salon is where a woman goes to have their hair and nails done, but is also a