Service Excellence Coupled With Low Cost Operations Essay

A successful service strategy has to be implemented through executing thorough analysis, understanding customer demand, commitment from staff/management, intense dedication and a considerable financial amount allotted for spending. Policies and procedures should be outlined and must be customer service oriented. The work -flow should promote reliable service. A comprehensive contingency plan must be in place to ensure uninterrupted service to customers in case of an unforeseen event such as a natural disaster. The customer’s need must always be considered as top priority every step of the way. There is several long-term business initiatives that are best practiced by ingraining them in the minds of employees and

For Human Resource departments, finding ways to motivate employees can be frustrating. Some Human Resource departments use incentives like days off or even big ticket items like tablets for rewards. Others use monetary motivation like extra pay for a few hours or even a bonus check. Understanding the theories that drive motivation will help a manager or even Human Resources department find what while work for their employees. For this assignment, I am going to describe and discuss several motivation theories. In order for a managing team to be successful an understanding of these basic theories is the key for success.

Innovation is important to understand as a manager and as an employee for an organization. United Parcel Service (UPS), Hewlett-Packard and The Coca-Cola Company have all used innovation in their business processes to make improvements by introducing new products or services or revamping old processes. These businesses know that innovation is needed to prosper and stay ahead of the competition.

Motivational methods are the most fundamental concern for organizations abilities to achieve goals. Motivation takes place when employees have well-defined goals and take action that he or she expects will achieve those goals (Armstrong, 2007). Motivating employees is essential for organizations to achieve the highest levels of performances and meet internal goals effectively. Implements of motivational methods provides companies with the right techniques employees can use to complete tasks efficiently, meet expectations, achieve goals, obtain higher performances, enhance opportunities for advancement, and develop skills. Motivational techniques can also provide employees with rewards such as pay increases, promotions, recognition, and praises (Armstrong, 2007). Even though motivational techniques are extremely important for organizations to become successful, sometimes implementing these changes can be challenging and affect the employees attitudes and the process of organizations.

Make employees want to stay with the business, reduce labour turnover and therefore increase productivity

Frame the context for understanding the concept of motivation, particularly who and what motivates employees;

In this assignment I will be identifying the issues that have been recognised at Friendly Bank, I will be focusing on the issues regarding Sheila’s motivation and the issues of organisational design at Friendly’s. I will be firstly going into detail and giving an inside view of Sheila’s motivation, and give clear examples from the case study to illustrate my observations. I will be using appropriate theory in relation to motivation in the workplace and make suitable suggestions based on this and relevant theoretical issues. I will then go into detail and addresses the organisational design flaws at Friendly’s and give clear examples from the case study to back up these statements. Alongside this, I will address suggestions based on theory and observation about what can be done to resolve the issues I have decided to address. I will then finally conclude my assignment by summarising my arguments to draw appropriate conclusions and provide recommendations to resolve the addressed issues.

* The firm by investing in R&D activities could work for the development new mobile technologies that could enable the firm to use market its services more efficiently (Bootby, 2007).

Party Rental Ltd began as a secondary line of business for Oprandy’s Liquor store in Englewood, New Jersey. Oprandy’s provided an additional service to customers who were picking up wine and beer for their house parties by renting tables, chairs, and glassware. In April 1972 it was expanded into a larger scale rental business with more appropriate items. A year later they moved into a 10,000 square foot facility. In august 2006, it was relocated to a 350,000 sq. foot corporate headquarters in Teterboro, NJ where they currently reside. However, there also are smaller subsidies in Pennsylvania, the Hamptons and Maryland. Although, there is a written mission, core values and philosophy, they are only posted and pop up on our computers daily.

Not all managers are leaders and not all leaders are managers. However, organizations can benefit from understanding that different employees are motivated differently, and therefore, different types of leaderships and managements are needed to promote productivity from employees. Managing and leading organizations requires understanding corporate culture/diversity, knowledge of organizational structures and managing changes.

Operations administration concentrates on precisely dealing with the procedures to create and circulate items and administrations. Operations administration is the procedure, which joins and changes different assets utilized as a part of the creation/operations subsystem of the association into quality included item/benefits in a controlled way according to the arrangements of the association. In this way, it is that part of an association, which is worried with the change of a scope of inputs into the required (items/administrations) having the essential quality level.

From ancient times, the purpose of establishing an organization is to achieve certain goals and objectives. The manager has a function to play in attaining of set goals which cannot be underestimated with the increased society complexity and size increase of organization. The manager influences other workers to contribute and do their best to achieve organization objectives. Organization management therefore involves in making efficient use of human resources to accomplish desired objectives. It involves manager’s direction, evaluation and coordination of people to achieve the set goals. The management and/or manager of an organization who desires to succeed in meeting set goals must be sensitive to human factors of the company and create an atmosphere that is conducive to encourage and motivate the workers. It is therefore paramount building motivation factors into roles of organization, staff of these roles and the general process of leading and directing must be founded on the knowledge of employee motivation. This chapter will therefore explain the major motivational theories, strategies, factors affecting the strategies, importance and the two types. It will also explain the motivational effects of intrinsic and extrinsic reward.

if competitor is not innovating and you are providing new features in your product then it gives competitor’s customers reason to switch and try your service. Take example of restaurants, same menu over the years, same interior decoration can not attract customers

There are factors that exist in a company that can be controlled by the manager that directly affect the level of motivation of the employees either negatively or positively.

 Keeping advantage over competitors even in hard times  Planing ahead and regularly improve its managerial processes to ensure their efficiency in order not to miss opportunities  Constantly gain and develop competences to keep up competitive advantage and satisfy customers