Service Innovation Proposal

This assignment will define and analyse the need for a chosen service improvement within the pathway of mental health, as well as evaluating the suggested service. Demonstrating how this service can inform and benefit integrated practice, discussing the ways in which the agency’s statutory obligations and responsibilities impact on both individual and group decision making. The chosen service improvement for this assignment is the introduction of a mental health nurse into primary care services, for example, a GP Surgery. Focusing on service users with mental health issues in the community and therefore in the care of the local Primary Care Trust (PCT).

Service innovation happens when a company changes and improves their customer service methods. This makes the company’s product more desirable to customers because they are offered better customer service. This also gives the company the opportunity to build a better relationship with their customers. Often service innovation involves getting customer feedback on how to better their customer service. Better customer service creates more customers and; therefore, more cash flow and profits are experienced by the company.

Innovation- We will strive to do things better by doing things differently, considering the complexities of the health care delivery system and a team of critical but progressive thinkers.

Information – business intelligence – is no longer the exclusive domain of IT or research departments. From marketing and finance to management and operations, intelligence is applied strategically throughout the enterprise. And professionals who know how to gather and leverage it are the ones who will lead organizations, control decisions, and be relied upon to steer their companies.

Thus, intelligence cycle process as an integral part of the Intelligence System has intrinsic weaknesses within the “process” itself due to the interplay of different pathologies within the system. It may emanate in every phase of the process from Planning and Direction, Collection, Processing, Analysis and Production, and Dissemination. Julian Richards in his book “The art and science of intelligence analysis” discussed the problems associated with intelligence cycle. The sources of failures in the intelligence arena: Cognitive and analytical processes undertaken by the analyst when they assess the material available to them, and the organisational structure and flow process of the intelligence machinery itself (Richards, 2010). In which

Service improvement is arguably one of the most important challenges facing the National Health Service (NHS) today, as both patients and service users search for a ‘good quality’ service, and expect services to be both efficient and effectual. All staff within the health service need to be educated and competent in their roles, in order to be able to offer a service that is beneficial to the patients that make use of it.

It was amid a midyear break when the inverter at my place required an overhauling which was expected by organization 's arrangement. In any case, the organization lost a track of its past records that demonstrated the third due administration. After a great deal of bothers and protests the issue was settled. Notwithstanding, this occurrence made me end with that organization and joining another. A large number of companies are unable to keep up the track of their administrations which causes them a big time loss.

In the ever-changing healthcare field, organizations must be willing to adapt and make changes when necessary. Patient-centered care is of utmost importance in today?s healthcare landscape. Therefore, management must not view change as a threat, but as a challenge to do something new and innovative (Marquis, B., & Huston, C., 2015).

The Triple Aim is large, and the obstacles are frightening. Supply-driven demand, new technologies, and physician-centric care are said to be among the biggest barriers. With little or no foreign competition to spur domestic change, physician-centric care is negatively affected. New technologies may have limited impact on outcomes. Despite these obstacles, a handful of healthcare leaders is challenging the U.S. health care market. According to Health Affair, innovations in primary care such as the medical home, as well as “Minute Clinics” and other retail health care providers are challenging the prevailing approach

“Sentara-backed company has been chosen to manage 200,000 Medicaid enrollees across 23 Alabama counties” (“About Sentara Healthcare”). The hope of this relationship will be to provide Medicaid recipients with services across numerous health systems in the north and west central Alabama counties. Alabama has approved a new delivery model for Medicaid within the state. This partnership with Sentara will help provide a leg up for the Medicaid system because Sentara has “experience in providing managed care services to Medicaid enrollees in Virginia as well as a similar mission of a long successful track record in serving Medicaid patients (“About Sentara Healthcare”).

An article entitled, Leading Innovation in a Risk-Averse Healthcare Environment, by Michael O’Brien describes how decisions in healthcare innovation are being decided by hospital CFOs because budget plays such a large role in the ability to make health care advancements. Innovation is present on all levels, practitioners are creating new innovative medications and techniques that can boost research funding, CFOs are looking at innovative ways to restructure budgets to meet the rising cost demands and nurses and/or therapists are looking for innovative therapy applications to improve patient outcome and support successful healing once discharged from the hospital. Disruptive innovation is constantly present in medicine since this science is only a practice and is constantly evolving in the presence of new research. As a healthcare leader I encourage my peers to constantly be trying to find innovations in their practice. When a practice becomes stagnant there is limited chance for growth and an individual's motivation can be stunted. “Innovation requires that organizations let go of old work and take on new” (O’Brien, p.113)

Disruptive innovation process is for all businesses and in health care it is proved to be the most useful innovation because it helped in making healthcare available for all and affordable for all. The well design model of business administration used by big industries to cut down the cost and making the expensive technological services and goods available to mass is called "Disruptive Innovation''. This process used in health care has changed the affordability and make it accessible to all general people.

Innovative Widgets is small firm with about 50 employees. The firm provides widgets, which serve as components for machinery used by companies across industries. Innovative Widgets is a very customer centric company. Since it is small company with a specific focus on providing components, it needs to pay attention to the requirements of its customers. Their business model relies heavily in loyal customers, which lead repeat purchases over time. To achieve this, the company has to develop a string service based model to deal with its clients.

UBS Group is a worldwide financial advice and solutions provider. One of the main reasons why UBS Group is standing in the leading position in the global financial market is that it embraces the concept of service design and as a result improves its organization’s performance.

Innovation refers to finding new ways to improve the existing products, services, processes, technologies, and employee performance in an organizational setup. In today's competitive business environment, organizations have to focus on bringing innovation in each and every aspect of their business operations; like products or service offerings, enterprise resource planning systems, marketing and promotional efforts, and organizational structure. The market challenges and competitive pressures also force organizations to use a blend of all these innovation processes in their business activities. Therefore, it is vital to give an equal focus on product innovation, process innovation, marketing innovation, and organizational innovation within the limited organizational resources and capabilities.