Service Innovation in Hospitality Industry

Aggreeing with a tour company may get a lot of visitors to hotel. Also, there is always one another hotel around one known hotel. This lucky one could gain recognition by partnering with a neighboring attraction. In today's technology, consumers are able to book their hotels by reading feedbacks and evaluating prices online. The success of a hotel often depends on how it uses key factors like customer service, advertising, cost control and product differentiation. Customer service is an significant part of the hotel experience for customers. Hotel service starts from the front-desk worker serves, as the gatekeeper of the hotel. This employee provides the customer’s first and last impression. They should create a warm and welcoming atmosphere while they meet their customers. There may be problematic situations during their stay. In that case, from gatekeeper to hotel manager, who is responsible with their comfort will need to listen carefully and understand what the problem is and then handle the situation. Thus, hotels achieve a critical success factor by ensuring the staff is knowledgeable, polite and capable of solving any conflicts that may arise at that point. Providing quality service also includes remembering the names with

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

However, it can be argued that having a well communicated service concept could restrict an organisation and its managers should they what to change their service or product. Johnston et al. (2012) goes as far as saying that significant changes to service concepts can expose the weaknesses in the organisation. The service concepts of Travelodge and Hilton are considerably different, a comparison of the two (appendix four) shows this. It could be said that the service concept of Hilton provides broader outcomes and customer experience, should Travelodge want to tailor their service concept to achieve similar outcomes they would have to veer from the service concept in which their employees and customers are already invested in, creating a

The aim of the report is to discuss the development of a service innovation in a hospital care setting. Therefore the innovation being introduced in the report will focus on the pain management tool for assessing chronic conditions in service users with dementia in hospital settings. As pain is a very subjective experience it is important that the tool is specifically based on the individual’s own way of expressing and communicating their pain in relation to their chronic conditions.

Abstract This article makes some predictions about the future by considering operational issues in the "rst part of the next century. Hospitality operations management is considered at two levels * the "rm level at which strategic operations management takes place; and the unit level. It is proposed, using a model developed by Jones (1999, International Journal of Contemporary Hospitality management), there are seven strategic concerns: location, integration, a$liation, con"guration, organisation, implementation and adaptation.

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

Globally the tourism and hospitality industry is undergoing and evolving the radical changes. From the past experiences are now advancing at greater pace through faster development of skills and knowledge developed to create and adapt innovation in several ways. Therefore, it is important to have greater understanding of current issues and knowledge in order to cope with future challenges effectively.

The aim of the report is to discuss the development of a service innovation in a hospital care setting.

This book begins with the author examining why he chose the hotel industry, narrowing down the ethical dilemma in gathering the information needed to conduct the research. The author describes what service is and gives the reader a chance to understand the various relationships involved in a dining experience, whether it be behind the scenes or merely out in the dining area. Narrowing further, the author examines the service given to customers; looking at the serving style of whether to treat the customer as a friend or as a professional, and observing who gets the upper hand, the waiter or customer. Finally, the book wraps up the

Marriott International, Inc. is one of the leading companies around the world with more than 3,900 properties, associates, and 18 brands (Marriott International, 2014). The aim of Marriott International is to offer the best service to its customers that will lead to a long term loyalty to the brand. It is all about offering unique experiences that differentiate them with their competitors (Jin, 2011). However, in order to offer this experience, the hotel needs to look at its operational activities. This paper looks at the strength, weaknesses, opportunities, and threats of this company and looks at challenges it faces in every operational activity. The paper the looks at areas for opportunities to devise a new innovative customer-focus service, how and where to search to devise and develop a new customer-focused service idea, and the new services development (NSD) process. The paper then looks at the potential risks and costs that will be determine by the successful development of new or modified services and the intellectual property issues. Finally, the paper makes a conclusion based on the discussions from the research conducted.

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

2. Sufficient funding. The company gladly provides funds for professional development and implementation of service strategy. To perform its activities hotels should have various means of labor. The set of instruments of labor, operating in the hospitality industry, makes the material and technical base. Material and technical base is the basis for the development of the hotel industry, as it creates all the necessary conditions for serving guests a full

Since the 1950’s, the world’s economy has gone through several changes, from an agrarian economy to an industrial economy, then to a service-based economy and then to the experience economy. “The term ‘Experience Economy’ was first introduced by Joseph Pine and James Gilmore in 1999. The concept is that goods and services are no longer enough for consumers – that businesses must create memorable events and experiences that capture their audience and create experiences that transform their brand’s value proposition.” (Frias, 2014) Despite being introduced in 1999, the concept of the Experience Economy has already existed in some extablishments to gain a large and growing customer base. The Hospitality Industry is an example of this. “For example, on July 17th, 1955, the pioneer of the Experience Economy, as Pine calls him, Walt Disney

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.