Service Quality Of English Islamic Banks

Four main aspects Focus groups will be discussed. First, a personal experienced researched focus group conducted in a lecture. Following that, the

Focus groups are a prominent method of enquiry, regularly used within the field of social science and in particular, qualitative research. The focus group practice involves a number of participants having an open discussion on a specific topic, set by a researcher. The researcher acts as a moderator to aid

The qualitative research design applied in this study is the focus group interviewing. For this particular topic, survey research design was the most appropriate as it could help obtain the necessary data and information from respondents. Also, the National Institute against Prejudice and Violence used questionnaires to collect data and information in doing the research (Barnes &Ephross, 1994).

Focus groups Focus groups are in-depth interviews undertaken with a group of about eight to twelve people. They involve interaction between the participants. The aim of focus group research is to learn and understand what people think about a topic at length and in detail.

Community Engagement When people most affected by the social problem are involved in an intervention, the probability of reducing the social challenge and obtaining an increase in positive outcomes are greater. Residents, advocates, and community stakeholders can collectively improve the effectiveness of a project and maintain sustainability overtime; this may be

In order to gather a lot of data, a focus group is recommended. According to Howitt D. (2013), an optimal focus group consists of six to ten participants (Howitt, 2013; Morgan, 1997). The fact that an experienced interviewer conducted the interview led to good control and desired data(Morgan, 1996). Furthermore, a thematic analysis provided a systematic overview of the results.

The focus group interviews were located in a classroom in Rowland Hall, on the campus of the University of California, Irvine. There were four students and a moderator in an empty classroom. They were strategically placed in a circle, so the participants could all see each other. The students being seated in a circle made it the prime environment for open dialogue. This particular classroom was chosen because it was convenient to all the participants in the study due to its proximity to the classes on campus. The classroom was very quiet and there were no interruptions while the focus group interviews were in session. The time was not shown so the participants could not be distracted and they can focus on the questions being asked. The only

The order of these question differed slightly depending on how the interview went. Because of the semi-structured nature of the interviews the informants had the opportunity to express their views in their own terms. In addition to one-to-one interviews, two focus group interviews were conducted. According to Frey and Fontana

Limitations of research project Bank X has a niche position within the current UK retail banking environment for doing things differently which makes for an interesting case study. This includes a high regard for customer service and to do things in a non-traditional way. Within the context of the research question, the author expects to come across the following limitations in conducting research with respondents and through other available sources of

I encouraged all participants to speak naturally and honestly. The focus groups were recorded and some brief notes were made to note any particularly important details but without disengaging from the focus group. The focus groups were structured, with several key questions that were asked to the participants, however these key questions were very general, which was the same approach used by Schlesinger et al. (1992). This allowed for the two focus groups responses to be compared, as without this structure the two focus groups could have discussed very different topics and been difficult to analyse (Bryman, 2012). The broad natured questions allowed for in-depth discussions to take place between the participants in the focus groups, and when an interesting point arose, the questions were altered to gain more information in addition to preventing the respondents from repeating themselves. A copy of the focus group topic guide can be found in Appendix 2.

3.1.1 Research Design Descriptive survey type of research was used because this method or type of research is commonly conducted to collect detail description of existing phenomena with the intent of' employing data to justify current conditions and whenever possible to draw valid general conclusions from the facts discovered (Koul, 2006). As it fits to the purpose of the study, this research design was used to assess the quality of service delivery by asking customers about their expectations with regard to the bank's service and their perception on the actual service delivered by the bank and finally to compare and contrast the two for the sake of reaching up on discrepancies, if any.

A Focus group is defined as a research technique that collects data through a group interaction, on a given topic from the researcher. Along with this definition are some essential components. Firstly, it states that, focus groups are research methods devoted to data collection. Secondly, it signifies the interaction of group discussion as a source of data. Lastly, it acknowledges the active role of researchers in establishing the group discussion in order to collect data (David, 1996.p.130).

A qualitative focus group provides a mean to collect qualitative information on a target population through the process of conducting rapport style interview (Carlsen & Glenton, 2011; Cohen & Crabtree, 2006). There are several advantages to a focus group. As it allows the researcher to obtain new research information,

ABSTRACT Missionary effort or approach is applicable to invite the public either Muslims or non-Muslims are implemented through various methods. Nowadays, it can be seen that the Islamic banking industry can be used as a medium to communicate and spread propaganda. Through this medium, it will demonstrate the power and advantages

Home is an essential need for human life. Everybody needs an asylum for rest, rest, solace and assurance from sun and downpour. It is a spot to abide in solace with gang. In this manner, owning a decent home is a desire of everybody. Individuals satisfy this need by building a home all alone, buying it or leasing it from others. Undoubtedly, installment for home loan typically takes a decent piece of one's month to month pay. Customary home loans are, obviously, hobby based and prohibited in Islam. The most prominent kind of financing by every Islamic bank in Malaysia is Bai' Bithaman Ajil. Bai' Bithaman Ajil implies a "conceded installment deal". It is a method of Islamic financing utilized for property, vehicle, as well as financing of other